Role
The In-Store Operations Specialist at BOGGI Milano builds strong relationships with clients and works closely with the store team to contribute to the achievement of commercial objectives.
Responsibilities
· Accurately manage cash register, administrative and back-office operations within the store (cash transactions, invoicing, payments, Tax Free), in compliance with company procedures;
· Manage all activities related to omnichannel sales (Click&Collect, Seek&Send) in compliance with established deadlines and guidelines;
· Provide customer service support when required;
· Work in synergy with colleagues, supporting them in the sales process and contributing to a climate of mutual trust;
· Maintain a positive, balanced and constructive approach, even in high-pressure situations, demonstrating consistency and a strong work ethic with a continuous improvement mindset;
· Facilitate customer interaction with Sales Advisors in order to ensure an excellent customer experience;
· Manage time and daily priorities effectively.
Who you are
· You have at least one year of experience in retail back-office/operations, preferably within the premium fashion sector;
· You have strong organisational skills and attention to detail, with good proficiency in using IT and management systems;
· You have a good command of English; additional languages will be considered a plus.
What we offer
· Development opportunities in retail leadership, selling ceremony and product knowledge;
· A meritocratic environment that encourages ownership and responsibility, as well as professional and financial growth;
· Getting rewarded for your own successes, through our competitive fixed salaries as indicated below (the amount indicated is based on a Full-Time Equivalent position and will be set up according to the candidate’s seniority). A rewarding incentive scheme is also in place, offering the opportunity to increase total compensation!
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