We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey. ROLE SUMMARY Offering maintenance and support to users from a technical perspective. This entails understanding all the technical requirements for the site from hardware and software perspective and the ability to provide support across the business, technology, and process boundaries. KEY WORK OUTPUT AND ACCOUNTABILITIES CONSISTANCY OF CARE Provide technical support for desktop and server hardware, middleware and software. To assist in monitoring, troubleshooting, maintenance and enhancements of Group Policy, Active Directory, DNS, DHCP and email systems Provide support for of the server and desktop infrastructure environments. To assist in monitoring, troubleshooting and maintenance the IT systems Provide technical expertise and perform tasks for the related project/s Acts in a troubleshooting capacity on site Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of solutions. Performs systems backups and recovery procedures. Maintains system performance by performing system monitoring and analyses, and performance tuning: troubleshooting system hardware, software, networks and operating and system management system, designing and running system load/stress testing, escalating application problems to vendor. Maintaining documentation TRANSFORMATION OF OUR SOCIETY Teamwork Actively participate as a member of a team to achieve goals. Personal and professional development Active involvement in own professional development to maintain a satisfactory level of skill and knowledge. Keep up to date with Netcare’s evolving policies and procedures. Build and maintain stakeholder relationships Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial. Develop collaborative relationships to help accomplish work goal. SKILLS PROFILE EDUCATION Required Matric or related NQF level qualification Relevant IT Qualification (Degree or Diploma) MCSE, MCITP A+ Basic networking Mobile Networking experience Formalised knowledge of Microsoft products. WORK EXPERIENCE Required 3 Years working knowledge of IT Systems 3 years experience in hardware and software maintenance and support. KNOWLEDGE Required Windows 10 Microsoft Outlook Microsoft Office Helpdesk support Active Directory HyperV or Virtual servers experience Active Directory DNS DHCP Server 2008 experience Computer literacy (including MS Word, Excel, PowerPoint, Outlook) PHYSICAL REQUIREMENTS In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation. SKILLS Customer Focus and Service Delivery The capacity to identify and respond to the needs of *internal and external customers. Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others. Building Relationships Capacity to establish constructive and effective relationships. Communication The capacity to clearly present information, either written or verbal. Teamwork Capacity to cooperate with others to work towards a common goal. Technical Knowledge The capacity to perform a technical function to required standards. WORKING CONDITIONS Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable. Will interact with internal and external customers through several different means. NETCARE VALUES AND BEHAVIOURS Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence. At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our healthcare partners in everything that we do. We care about the truth in all our actions. We listen with empathy and respond with acts of compassion in all interactions with our patients and their families. The Netcare Way Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold: Respect - I always greet everyone to show my respect. Identity - I always wear my name badge to show my identity. Dignity - I always treat others with consideration and humility to uphold dignity Care - I always act in the best interest of Netcare and others to show I care Compassion - I always listen with empathy and respond with kind action to show my compassion Appreciation - I always say thank you to show my appreciation. Diversity- I always embrace diversity to strengthen inclusivity and belonging. Join the team committed to providing the best and safest health and care. We provide meaningful careers that connect people with purpose. We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care. By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing. You will work with the best-in-class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity. The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing. Our recruitment process typically follows the following steps: Should you be shortlisted for the position, you will be contacted by the relevant HR Department to arrange an interview. Our selection process may further include employee risk assessments which includes employment references, credit, criminal and qualification checks. Should your application be successful, our human resources department will provide you with a formal letter of appointment and will contact you with information to facilitate your onboarding process. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful. Our story begins with our values and our behaviours. We are motivated by a belief in the sanctity of human life. We see it as a privilege to serve South Africans in their time of greatest need and vulnerability. To this end, we constantly explore new ways to blend compassion with cutting edge capabilities. But while much has been said about our world class facilities, our global benchmarks and clinical best practice, our greatest strength is our people. People who care for other people. Our Netcare people At Netcare, our people are the heartbeat of our organisation. We strive to grow with talented, compassionate people. Our people come from diverse backgrounds and cultures, and are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Our values and behaviours reflect our belief in human dignity, and guide how we treat each other.

Technical Support Specialist (TSS).

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