PURPOSE
The Service Technician provides Plus-One Customer Service to residents of the community. They respond promptly and professionally to all resident service requests, focus on attention to detail to ensure an exceptional move-in experience for future residents and provide a clean, safe community that residents are proud to call home.
DUTIES AND RESPONSIBILITIES
- Completes all resident service requests and other assigned tasks promptly and professionally.
- Prepares apartment homes for new resident move-ins. Focuses on attention to detail to ensure an exceptional move-in experience for all future residents.
- Helps maintain a clean, safe, and well-stocked maintenance shop. Informs Lead Service Technician and Community Manager of all maintenance needs.
- Creates a clean, safe community by keeping community grounds clean, making any Morguard community one our residents are proud to call home.
- Performs Preventative Maintenance in apartment homes.
- Works with the Community Manager and Lead Service Technician to achieve community and financial goals.
- Attends monthly safety meetings. Complies with all OSHA standards and follows local, state, and federal laws regarding a safe working environment for all team members and residents.
- Understands that maintenance has the most significant impact on resident satisfaction and retention. Helps promote a Culture of Plus-One Customer Service within the maintenance team to ensure all residents have an exceptional living experience.
- Serves as a mentor by sharing knowledge, coaching, and promoting professional growth for all team members.
- Ensures emergency needs of residents are addressed through the After-Hours On-Call Program.
- Is a team player and helps promote a culture and willingness to go above and beyond. Understands occasionally, additional tasks and requests may be asked of them.
MINIMUM REQUIREMENTS
- A minimum of 1 year of residential maintenance experience, including work orders and make-ready turns.
- Basic to moderate electrical, plumbing, HVAC, appliance repairs, and general maintenance skills.
- Minimum EPA Type 1 and 2 Certification; Universal Certification strongly preferred.
- A valid driver’s license is required.
ADDITIONAL REQUIREMENTS
Drug tests, credit / criminal background checks, and reliable transportation are required.
Why you should join Morguard
At Morguard, our employees are our greatest investment. We make people our priority and strive to create a culture of respect, health and safety, and equal opportunity to support employees to meet their goals.
When you join Morguard, you join a strong and committed team and will have access to:
- Employer Provided Medical Insurance Options
- Excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
- Education Reimbursement Program
- Dollar for dollar matching 401k Savings Plan with immediate vesting
- Opportunity to live onsite within our portfolio with our Employee Housing Discount, subject to availability
All job offers are subject to a pre-employment drug test and criminal/credit background check.
*Morguard is an equal opportunity employer
+This job description is intended to describe the nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all responsibilities required of the job. Job descriptions may also be rewritten periodically to reflect any changes in the position’s duties.
Morguard is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Morguard participates in the E-Verify program to confirm eligibility to work in the United States.