Newport News, Virginia Hiring Range $22.10 - $28.70/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Hours: Labor Pool (as needed) Overview The Patient Relations Specialist is responsible to investigate, resolve, document and report patient and visitor compliments and concerns to leadership and staff. The successful candidate will develop, implement and participate in customer service and patient relations initiatives related to the facility. The intent of this position is to serve in both a proactive and reactive manner. The Patient Relations Specialist will be responsible for explaining Patient Rights to both patients and staff. What you will do Responds to patient concerns and collaborates with managers, directors, and VPs to assure patient satisfaction Mediates between physicians, patients, and family members to maintain a high level of communication to assure customer and staff satisfaction. Acts as an information and collaboration resource for both staff and families. Oversight of all concerns entered into Electronic Health Record database; responds to safety concerns and reports them to safety manager; committee participation focused on overseeing quality and safety standards as required by DNV. Participation in reoccurring safety meetings. Timely closure of open events related to complaints and grievances. Prepares department budget and provides oversight; mediates to prevent litigation by working with customers to resolve their issues; service recovery Responsible for conducting monthly HIPAA audits and HIPAA investigations as needed. Participates in education efforts to ensure best practice in patient privacy Participates in professional activities, in-service programs, and committee assignments to enhance personal, professional, and institutional advancement. Provides educational presentations to community groups and agencies Qualifications Education Bachelors Degree, (Required) Experience Previous experience in healthcare navigation and patient advocacy (Preferred) Licenses and Certifications Notary - Secretary of the Commonwealth within 1 Year (Required) To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers. If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities. Unfortunately, job scams are on the rise across the country, and we want to help you feel confident in knowing what is — and is not — part of our hiring process. Learn more about how to recognize a legitimate Riverside job opportunity and what to do if you suspect a scam by visiting this site.

Patient Relations Specialist (Labor Pool).

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