POSITION OVERVIEW
SUMMARY:
The Showroom Operations Coordinator ensures every client interaction inside the showroom runs flawlessly
through order completion. Acting as the sales team’s central hub, the role blends concierge level customer
service with meticulous back-office execution:, preparing quotes, entering orders, coordinating deliveries, and
monitoring open tasks so sales consultants can focus on closing business.
KEY RESPONSIBILITIES:
• Assist with entering sales-related documentation.
• Track and manage orders through delivery and installation processes.
• Manage incoming phone calls and emails, directing inquiries to the appropriate team members.
• Generate and analyze sales reports, providing key insights to the sales and management teams.
• Communicate order status, delivery schedules, and any potential delays to relevant stakeholders.
• Support the sales team with administrative tasks, ensuring information flow and timely project completion.
• Perform all other related duties as assigned
QUALIFICATIONS:
• High-school diploma required;
• 2+ years in a customer support facing role
• Proficient with CRM/ERP tools (HubSpot, E-Pass, or similar), MS Office (Excel & Outlook), and basic
POS/payment platforms.