Responsibilities:
Setup, configure all new laptops according to Laku6 default settings.
Factory reset, restore image of older laptops.
Coordinate delivery of assets for new hires and replacement for defective laptops.
Coordinate repairs for defective laptops under warranty.
Ensure that all new laptops are properly configured according to Laku6 default settings.
Check and diagnose if older laptops can still be deployed. Intern will check for physical defects and damages.
Ensure that deliveries, as well as receiving of laptops are done and coordinated with the employee.
Report any defects to his line manager. The line manager will be responsible for claiming the warranty to the supplier.
Report all activities related to his main duties.
Check and answer ticket queues assigned to him/her
Create access for new hires and deactivates for leavers
Check recordings of cctv onsite and remotely and align them to the proper date and time accordingly
Qualifications
- Currently pursuing a Vocational High School or Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
- Basic understanding of Windows operating systems, laptop setup, software installation, and troubleshooting.
- Familiarity with Microsoft 365, Active Directory, Google Workspace, or user account administration is an advantage.
- Basic knowledge of networking, computer hardware, including laptop diagnostics and component identification.
- Ability to speak English (basic/intermediate level)
- Strong problem-solving and analytical skills with attention to detail.
- Good organizational skills and ability to manage multiple tasks simultaneously.
- Able to communicate effectively and coordinate with internal stakeholders.
- Willing to handle physical IT assets, including laptop setup, inventory, and deployment.
- Comfortable working independently while also collaborating with the IT team.
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