What you will do...
The Engineer shall perform on-site technical support, system maintenance, and operational assurance across the customers security infrastructure. The scope includes, but is not limited to, the following activities:
System Support and Maintenance
- Provide break/fix support for CCTV, access control, and other physical security devices.
- Perform programming, configuration, and maintenance within platforms such as Genetec Security Centre, C•CURE 9000, and related systems.
- Monitor devices and systems for performance, connectivity, and operational integrity.
- Troubleshoot hardware and network-related issues affecting security systems.
- Replace and configure defective or end-of-life components as required.
Preventive and Quality Assurance Tasks
- Conduct preventive maintenance and system health checks according to defined cycles.
- Verify camera streams, alarm inputs, and access control readers for proper functionality.
- Document device status, firmware updates, and configuration changes.
- Support compliance and audit preparation, ensuring system functionality aligns with corporate and regulatory standards.
Coordination and Communication
- Coordinate task execution and reporting with the Lead Security Technology Representative
- Collaborate with site operations, networking, and facilities teams to resolve infrastructure-related dependencies.
- Communicate effectively with stakeholders, providing clear status updates and escalation of critical issues.
- Participate in cross-regional meetings, training sessions, and upgrade activities as directed.
System Integration and Commissioning
- Assist with the onboarding and integration of new devices (e.g., cameras, controllers, workstations) into enterprise systems.
- Verify configurations and ensure alignment with security technology standards.
- Provide technical feedback and field-based insights to engineering or project management teams to support continuous improvement.
Availability and Coverage
- Provide on-site support during standard business hours.
- Participate in after-hours or on-call rotations for critical incidents, outages, or maintenance windows as required.
Deliverables and Reporting
The Role will be expected to input, produce and maintain the following documentation and reports:
- Daily activity logs summarizing work performed, system issues, and resolutions.
- Maintenance and inspection reports detailing completed preventive maintenance activities.
- Equipment replacement, firmware update, and configuration change records.
- Escalation summaries for incidents requiring further engineering or vendor intervention.
- Monthly summary report of service metrics, notable issues, and improvement recommendations.
What you will need...
- 3–5 years of relevant experience supporting or maintaining physical security systems.
- Proficiency with Genetec Security Centre (Omnicast) and C•CURE 9000 platforms.
- Working knowledge of IP networking, including PoE, VLANs, and device addressing.
- Demonstrated experience in hardware installation, troubleshooting, and documentation.
- Strong communication, organisational, and customer service skills.
- Ability to work independently with minimal supervision and respond effectively to critical events.
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