Job Description: ServiceNow SAM Pro Administration Administer, configure and maintain the ServiceNow SAM Pro application. Manage SAM Pro configurations supporting business and operational requirements. Maintain software models and support normalization-related technical activities. Manage and deploy SAM Pro publisher/content packs. Monitor SAM Pro scheduled jobs and troubleshoot failures. Administer users, roles, groups and application access. Maintain SAM Pro workflows, business rules and scripts where required. Develop and maintain SAM reports and dashboards. Monitor overall SAM Pro application health and resolve technical issues. Integration & Discovery Support Monitor and troubleshoot integrations and SAM data feeds. Support discovery-source troubleshooting affecting software inventory. Troubleshoot data import and integration failures. Support APIs and connectors used by the SAM ecosystem. Work with the appropriate platform/infrastructure teams on MID Server-related dependencies. Investigate data-flow issues between discovery/inventory sources and SAM Pro. undefined undefined Partner with SAM Operations to investigate technical issues affecting reconciliation and ELP results. Troubleshoot software installation, discovery, normalization and model-related data issues. Support inventory and entitlement data-quality remediation. Support technical execution for bulk data imports and corrections. Identify technical root causes for discrepancies impacting SAM reporting and reconciliation. Platform Change, Upgrade & Release Support Support SAM Pro upgrade planning and testing. Perform impact analysis and regression/UAT support for SAM Pro changes. Coordinate deployment of approved technical changes. Support publisher-pack upgrades. Troubleshoot production defects following releases. Ensure production changes follow established change-management and segregation-of-duties controls At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

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