This role is for one of Weekday’s clients
Min Experience: 12+ years
Location: Gwalior, Madhya Pradesh, India
JobType: full-time
We are seeking an experienced IT Lead with a minimum of 12 years of relevant experience to oversee IT infrastructure, technology deployments, network operations, and end-user support. The ideal candidate will have strong expertise in LAN/WAN connectivity, desktop configuration, hardware asset management, and vendor coordination.
The role involves managing technology deployments, ensuring system availability, maintaining network infrastructure, and overseeing day-to-day IT operations. Experience working in the defence sector and familiarity with SAP or SAP ERP environments will be advantageous.
Requirements
Key Responsibilities
- Manage multiple small- and large-scale technology deployments, including LAN/WAN connectivity, network interconnects, and desktop infrastructure.
- Oversee PC and desktop design, configuration, installation, maintenance, and technical support.
- Provide technical oversight of customer network architecture and ensure infrastructure reliability.
- Ensure the availability and smooth functioning of IT systems, equipment, and services for all users.
- Manage user access, user administration, and day-to-day IT troubleshooting.
- Ensure compliance with established change control and incident management processes.
- Respond promptly to hardware and equipment breakdowns, diagnose faults, and coordinate repairs or replacements.
- Manage hardware assets, including tracking, maintenance, and replacement planning.
- Coordinate with external vendors and service providers to ensure timely resolution of technical issues.
- Keep relevant departments and stakeholders informed about incident status, deployment progress, and resolution timelines.
- Monitor IT infrastructure performance and ensure continuity of day-to-day operations.
Required Qualifications and Experience
- Minimum 12 years of relevant experience in IT infrastructure, network operations, and technology deployment.
- BE or Diploma in Information Technology.
- Strong practical experience managing LAN/WAN infrastructure and hardware assets.
- Experience in vendor management and end-user IT support.
Must-Have Skills
- LAN/WAN Infrastructure
- Hardware and Asset Management
- Vendor Management
Good-to-Have Skills
- SAP
- SAP ERP
- Networking
- Experience working in the defence sector.
- Relevant IT certifications or qualifications in IT infrastructure and networking.
Preferred Qualifications
- IT-related certifications.
- Prior experience supporting technology deployments and infrastructure operations in a defence-sector environment.