Job Purpose
To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients.
The Role
- Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
- Line manage the office administration team
- Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
- Manage correspondence by responding to emails and handling incoming and outgoing post.
- Maintain effective systems ensuring that all filing and databases are kept up to date.
- Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
- Coordinate holidays for the office team and Care Professionals.
- Responsible for coordinating the on-call rota and handover.
- Support the recruitment and pre-employment checks processes where appropriate.
- Coordinate Care Professional retention activities such as newsletters, Care Professional of the month etc.
- Accountable for invoicing and payroll administration including entering billing hours and expenses.
- Support projects and IT initiatives where appropriate.
- Control the office supplies and make sure it is in accordance with office needs.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Essential Criteria
- Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.
- Proven experience in office administration within a busy office environment.
- Strong organisational skills with the ability to multitask.
- Self-motivated and able to work flexibly.
- Excellent written and verbal communication skills.
- Keen eye for detail and the ability to work accurately under pressure.
- Strong team player with the confidence to work alone.