Department: Family Practice - Phone Room
Schedule : Monday - Friday - In person
Location: Saint Clair Shores, MI
$2,000 Sign On Bonus
GENERAL SUMMARY:
Under direct supervision of the provider and/or nursing leadership, the Medical Assistant performs a variety of administrative and clinical tasks via telephone to assist in the quality and compassionate care provided to patients. These duties may include but are not limited to answering and triaging patient calls, obtaining medical histories, documenting patient information and concerns, preparing clinical information for provider review, and supporting telehealth encounters.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Answer incoming patient calls in a timely and professional manner, utilizing phone room protocols and procedures.
- Perform telephone triage by obtaining and documenting patient symptoms, concerns, and medical history employing critical thinking skills.
- Document patient information and call details accurately in the electronic health record (EHR).
- Actively monitor and respond timely to patient requests via telephone encounter, In Basket message, and/or My Chart according to identified time frames and document responses in the EHR.
- Prepare clinical information and patient history for provider review prior to telehealth visits or provider callbacks.
- Enter medication, radiology, and lab orders in the electronic health record per protocol for provider sign off.
- Prepare medication refill requests for provider review and signature in EHR based on patient phone inquiries.
- Communicate after-visit instructions to patients via telephone as directed by the provider.
- Recognize and respond appropriately to patient emergencies, escalating calls to clinical staff or emergency services as needed.
- Maintain accurate records of all patient interactions and clinical information in the EHR.
- Support providers during telehealth encounters by managing patient information and documentation.
EDUCATION/EXPERIENCE REQUIRED:
- High school diploma or G.E.D. equivalent.
- Basic computer knowledge and keyboarding skills preferred.
- Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred.
- Ability to problem-solve preferred.
- Possess effective interpersonal and communication skills preferred.
- EPIC (Electronic Medical Record) experience preferred.
CERTIFICATIONS/LICENSURES REQUIRED:
- Current BLS-C upon hire or successful completion by end of orientation
Additional Requirements:
- Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum). OR
- Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years. OR
- Current Professionally Recognized Medical Assistant Certification with a minimum of one year of experience in clinical medical assisting. OR
- Licensed Practical Nurse (LPN). OR
- Licensed Paramedic/Emergency Medical Technician (EMT) with at least one year clinical experience in clinical medical setting within the past five (5) years. OR
- Military trained medical personnel with at least one-year clinical experience in clinical medical setting within the past five (5) years.
Must Successfully complete all components of Ambulatory orientation as defined by Henry Ford Health.