Asst-Office Operations - Henry Ford Health
Schedule: Full-Time, Days
Job Title
Contact Center Advocate II
About the Department
Located in the picturesque setting of Grand Blanc, Genesys is nestled among rolling hills and acclaimed golf courses, including a stop on the PGA Tour Champions. This vibrant community offers a blend of small-city charm and top-tier amenities, with excellent schools and easy access to Flint, Detroit, and Northern Michigan. At Genesys, we pride ourselves on delivering exceptional healthcare while fostering a warm, community-focused environment.
Role Overview
As an Asst-Office Operations, you will be the first point of contact for patients and visitors, providing essential administrative and clerical support in a medical setting. Your role is critical in ensuring smooth operations, accurate patient information, and a positive experience for everyone who walks through our doors.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
- Under minimal supervision, performs all duties of a Contact Center Advocate I, in a busy call center, on a broader scale.
- Including all of HFHS services and not limited to a specified practice group and/or multiple locations.
- Handles multi-channel contacts and interacts with physicians, administrators, patients, and all other stakeholders.
- Act as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
What You Will Need
Required Qualifications
- High school diploma or G.E.D. equivalent required.
- Two (2) years of customer service experience.
- An Associate's degree in business or related field preferred.
- Previous HFHS clinical/customer service experience helpful.
- Six (6) months experience as a Contact Center Advocate I or one year outpatient clinic setting utilizing HFHS applications.
- Proficiency with EPIC.
- Strong computer skills and working knowledge of Microsoft Office products.
- Maintain the established Quality Assurance & Workforce Adherence goals.
- Must have the ability to communicate effectively, both verbal and written.
- Must display strong listening skills.
- Demonstrates the ability to make sound decisions.
- PHYSICAL DEMANDS/WORKING CONDITIONS:
- Work in a health care Contact Center environment.
- May experience mental/visual strain due to the nature of job requirements. May sit for extended periods of time.
- Must be physically able to ambulate within the NCO Contact Center and parking structure.
- Work in a complex environment with frequent changes.
What We Offer
Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for continuous learning and development in a supportive environment.
Join Our Team
Ready to make a difference? Apply now and be part of our commitment to exceptional care.