General Role Description
Coordinate warranty claim documentation, shipping instructions, and related field service activities to ensure timely warranty processing for the Company
Role Accountabilities
· Enter and maintain warranty claim information, correspondence, and supporting documentation in designated systems and files to ensure accurate warranty records
· Review warranty claim files for completeness and request missing information from the TSE team, clients, suppliers, and internal contacts as directed
· Issue shipping instructions for warranty-related items in collaboration with the Field Services Support Specialist
· Communicate claim status, missing information, and shipment updates to the Field Services Support Specialist or supervisor
· Apply warranty and non-warranty determinations under the direction of the Field Services Support Specialist or supervisor
· Escalate technical, client, supplier, or documentation concerns to the Field Services Support Specialist or supervisor for review
· Prepare routine warranty-related reports or summaries as requested to enable visibility into claim activity
· Coordinate with clients, suppliers, field engineers, TSE team members, and internal teams as directed to facilitate field service operations
General Employee Accountabilities
· Bring full effort to bear on tasks assigned by manager
· Give manager best advice
· Give earliest notice when work cannot be delivered as specified
· Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
· Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
· Comply with all Company policies, practices, and procedures and all regulations and laws
· Recommend viable improvements proactively
· Ensure effective utilization of business tools and processes
Requirements
Minimum Qualifications
- · High school diploma, or equivalent via education and/or work experience
- · 1 year of experience in field service, technical coordination, client support, or related technical environment
- · 1 year of experience in warranty administration
- · Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- · Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- · Demonstrated continuous improvement in areas of responsibility
- · Proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook
- · Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice
Preferred Qualifications
· 2 years' experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
· Bachelor of Science in electrical, mechanical, or related engineering field
· Proficiency in Japanese and English languages, both oral and written
· Working knowledge of ISO 9001:2015 quality management standards
· Experience with warranty claims, shipping coordination, technical documentation, or field service records
Link to TMEIC Corporation Americas website
https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer