Job Title: Career Navigator
Reports to: Lead Career Navigator
Position Classification: Non-Exempt
Office Location: Atoka, Oklahoma, Tishomingo, Oklahoma
Type: Non-exempt, Full-time
Wage: $15.56 to $16.00
EXPERIENCE EXTREME CUSTOMER SERVICE
About the Company
Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.
Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.
Below is a link that will help understand what it is like to be case manager:
https://ajcasemanagement.com/like-case-manager-i-become-one/
Primary Objectives of Position: The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self-assessment;
Essential Job Functions:
- Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
- Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
- Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
- Performs visits to customers' homes, training providers' sites, and /or employment sites.
- Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
- Develops and implements service plans to meet customer needs. Ensures that service plans are maintained and updated as needed.
- Coordinates service provider activities.
- Implements prescribed program related procedures and accurate case management.
- Provides ongoing case management and serves as a liaison between customers and service providers. Manages a comprehensive caseload of job seekers (more detail?)
- Provides employment services on an ongoing basis.
- Provides guidance and other assistance to help the participant retain employment.
- Accurately document customer interactions through well-written case notes in automated system. Ensure that case files meet or exceed programmatic requirement. Prepare reports as requested.
- Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
- Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity
- Basic computer literacy including ability to use the Internet and Microsoft Office products
- Keyboarding skills mandatory
- Ability to work in a team environment
- Excellent interpersonal skills and customer-service orientation
- Strong oral and written communication skills
- Bilingual candidates preferred
Job Site: Atoka, OK - 1763 W Liberty Rd, Atoka, Oklahoma 74525
Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.
Living Dynamic
We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.
Equal Opportunity Employer
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].