The Case Manager is responsible for helping TANF participants obtain, retain, and advance in employment through intensive case management, workforce development, coaching, and employer engagement. A primary responsibility of this position is to assist customers in securing unsubsidized employment and progressing toward long-term self-sufficiency.
Key Responsibilities:
- Serve as the primary point of contact for customers and provide ongoing employment-focused case management.
- Assess customers' skills, work history, employment goals, and barriers to employment.
- Develop and maintain individualized employment and service plans with measurable job placement goals.
- Actively assist customers in obtaining employment through job matching, referrals, employer connections, hiring events, and direct job placement activities.
- Monitor customer participation in Job Readiness, Job Search, Career Camp, training, education, and other assigned workforce activities.
- Provide career coaching, motivation, and guidance to support customers throughout their job search and employment journey.
- Assist with resume development, cover letters, interview preparation, professional communication, and workplace readiness skills.
- Conduct regular follow-up with customers regarding job applications, interviews, employment outcomes, and retention efforts.
- Build relationships with employers and workforce partners to identify employment opportunities for customers.
- Connect customers to supportive services and community resources that remove barriers to employment, such as childcare, transportation, housing, and training resources.
- Ensure customers comply with TANF program requirements, reporting obligations, and participation expectations.
- Maintain accurate case records, document services provided, and track employment outcomes and performance metrics.
Performance Expectations:
- Maintain a strong focus on employment outcomes and job placements.
- Support customers in obtaining employment as quickly as possible while ensuring job readiness and long-term retention.
- Meet workforce development and placement goals established by the program and funder.
- Promote customer engagement, accountability, and progress toward economic independence.
Primary Goal:
The primary goal of the Case Manager is to help customers secure and maintain employment that leads to self-sufficiency, reduced dependence on public assistance, and improved economic stability for themselves and their families. The Case Manager is expected to consistently focus on job placement, employment retention, and career advancement as the foundation of successful case management services.
- High school diploma, Associate's or Bachelor's degree preferred
- Minimum of 1-2 years of experience in social services, human resources, or customer service fields
- Ability to problem-solve and work with a diverse customer base
- Excellent verbal and written communication skills
- Ability to work well in a fast-paced environment
- Results-oriented
We provide:
- Competitive wages for high performance
- 11 Paid Holidays
- PTO
- Tuition reimbursement
- Guided Professional Development Plans
- Summer Fridays
- Weekly Wellness Sessions
- Medical/Vision/ Dental
- Employer Paid Life Insurance
- Employer 401k Contributions
- Employee Referral Bonus
- Employee Assistance Programs
- Company Picnics Volunteer Experiences
- Access to Free Financial Counseling
- Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.
About Us:
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].