The Roadside Technician will be responsible for responding to service calls and providing on-site automotive support to customers experiencing vehicle issues. This includes tasks such as jump starts, tire changes, fluid top-offs, battery testing, and basic inspections.
Duties and Responsibilities:
- Respond to roadside assistance calls in a timely and professional manner
- Perform essential services such as jump starts, tire changes, lockouts, fluid top-offs, and battery testing
- Conduct basic vehicle checks and inspections, reporting any major concerns to the Service Advisor
- Keep service equipment and vehicle in clean, working condition
- Follow proper procedures for safe vehicle handling and roadside operations
- Communicate clearly with customers and teammates to ensure seamless service
- Maintain accurate service records and documentation for each job
- Use tools and materials efficiently to avoid unnecessary waste
- Follow all company safety policies and immediately report any incidents
- Prior experience in automotive maintenance or roadside assistance preferred
- Strong mechanical aptitude and a problem-solving mindset
- Willingness to work flexible hours, including weekends or evenings if needed
- Excellent communication and customer service skills
- Ability to work independently in outdoor conditions
- Valid driver’s license with a clean driving record
- Must be authorized to work in the USA
- Must be able to pass a pre-employment background check, drug test, and MVR screening
Compensation (Hourly: Flat-Rate):
- $20.00 / hour
- Based on experience, certifications, and skill level
- Tenure Bonus Program*:
- Starting at 6 months, earn up to $3.50/hour on every flat-rate hour turned
- Bonus increases with tenure and is paid annually
Schedule:
- FULL-TIME
- Sundays Always Off
- Saturday Availability Required
Perks & Benefits:
- Medical, Dental & Vision Insurance
- $0 Monthly Premium for Technicians after 12 months**
- Reduced Rates for Dependent Coverage**
- 401(k) with Company Match
- Paid Time Off that Increases with Tenure
- Closed on Thanksgiving & Christmas
- Employee Pricing on Vehicles, Parts & Service
- Free & Discounted Gym Membership Options
- Exclusive Travel Discounts on Hotels, Flights & Rentals
- OEM Certification & Paid Manufacturer Training Opportunities
- Career Growth within a Fortune 500 Company
*Tenure bonus eligibility begins after 6 months.
**Coverage begins at hire; premium-free medical starts after 1 year of service.