About the Role
At PopStroke, we create memorable experiences through great hospitality, exceptional service, and a welcoming atmosphere. We challenge “the way it’s always been done” and look for better ways to serve our guests and each other.
As a Shuttle Van Driver at our new Orlando I-Drive venue, you’ll help deliver that experience before guests even arrive. You’ll operate a 13-passenger shuttle van, transporting guests to and from PopStroke, the Orange County Convention Center, and designated locations throughout the International Drive area. From welcoming convention attendees to helping visitors enjoy everything I-Drive has to offer, you’ll provide safe, reliable transportation and friendly service on every trip.
We’re looking for a dependable, service-minded team member who takes pride in keeping guests safe, comfortable, and informed.
Role type: Non-exempt
Location: PopStroke Orlando I-Drive
Essential Job Duties
- Safely operate PopStroke’s 13-passenger shuttle van, transporting guests between the venue, the Orange County Convention Center, and approved pickup and drop-off locations throughout the I-Drive area.
- Welcome guests warmly and provide courteous, professional service throughout their trip.
- Share helpful information about PopStroke’s golf, food and beverage offerings, and venue experiences.
- Follow all traffic laws, posted speed limits, company transportation procedures, and safe driving practices.
- Confirm passenger counts remain within the vehicle’s approved capacity and ensure passengers are seated and properly secured before departure.
- Assist guests with entering and exiting the vehicle as needed, following company procedures.
- Coordinate with venue leadership to manage shuttle schedules, convention traffic, guest requests, and transportation needs.
- Communicate pickup locations, estimated arrival times, delays, and service updates clearly to guests and team members.
- Maintain familiarity with the International Drive area, convention center access points, nearby hotels, and approved shuttle stops.
- Complete pre-trip and post-trip vehicle inspections, checking tires, lights, mirrors, seat belts, fluid levels, and other safety equipment.
- Promptly report maintenance needs, vehicle damage, safety concerns, accidents, and incidents to management.
- Maintain a clean, organized, and welcoming vehicle interior and exterior.
- Monitor fuel levels and coordinate refueling and scheduled maintenance.
- Maintain accurate trip, mileage, inspection, and incident records as required.
- Adjust driving and communicate service concerns based on weather, traffic, road conditions, and visibility.
- Avoid distractions while driving and follow company policies regarding mobile devices.
- Follow established emergency procedures and promptly contact appropriate assistance when needed.
- Support additional guest service and venue duties as assigned when shuttle service is not required.
Qualifications
- Valid driver’s license appropriate for the assigned vehicle and its operation, including any required endorsements.
- Driving record that meets company and insurance requirements.
- Ability to meet applicable driver eligibility requirements and successfully complete required driving record reviews, screenings, and training.
- Previous shuttle, passenger transportation, hospitality, or customer service experience preferred.
- Familiarity with Orlando’s International Drive area and the Orange County Convention Center preferred.
- Strong commitment to safety, reliability, and guest service.
- Clear communication skills and a friendly, professional demeanor.
- Ability to remain calm, exercise sound judgment, and respond appropriately to changing conditions.
- Ability to follow routes, schedules, navigation tools, and written procedures.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
Physical Requirements and Work Environment
- Ability to sit and operate a vehicle for extended periods while remaining alert.
- Ability to enter and exit the vehicle repeatedly and perform routine vehicle inspections.
- Ability to stand, walk, bend, and reach while assisting guests and maintaining the vehicle.
- Ability to work outdoors during pickups, drop-offs, and inspections in varying weather conditions.
- Ability to perform the essential functions of the role with or without reasonable accommodation.
Due to scheduling requirements, operating hours, and compliance considerations, our roles require candidates to be 18 years of age or older.
PopStroke is an Equal Opportunity Employer.
PopStroke participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
About PopStroke
PopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren’t here to simply run venues — we’re here to build something special together.
At PopStroke, every team member has limitless potential to become who they want to be. We encourage bold ideas, celebrate growth, and believe that when you’re supported, challenged, and trusted, you rise.
We solve problems together, jump in, and move the needle every day because we care. We lead with ownership, back each other up, and never lose sight of the fun along the way.
This mindset; the drive, the heart, the teamwork is what we call The PopStroke Way.
Our Core Values
Make It Fun
If it’s not fun, rethink how we’re doing it.
We bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another.
Bring the Energy
Your vibe sets the tone.
Every leader and team member influences the experience. Show up with enthusiasm, optimism, and presence.
Roll Up Your Sleeves
See it. Fix it. Jump in.
We are hands-on, problem solvers that jump in and become part of the solution. We leave things better than we found them.
Own It
Live your role with an owner’s mindset.
We take pride in our work, hold ourselves accountable, and treat the business like it’s our own.
Get Off the Hamster Wheel
Don’t repeat yesterday — rethink, improve, grow.
We challenge “the way it’s always been done” and are always looking for better ways to serve our guests and each other.