About the Role
Carbon Health is seeking a compassionate, dependable, and motivated Medical Assistant to join our Urgent Care team. Our mission is to make high-quality healthcare accessible, convenient, and patient-centered.
As an Urgent Care Medical Assistant, you will play an essential role in supporting providers and clinical operations while ensuring patients receive efficient, compassionate, and high-quality care. You will work in a fast-paced environment caring for patients with a variety of acute medical needs, collaborating closely with providers, fellow Medical Assistants, front office staff, and clinic leadership.
The ideal candidate is adaptable, detail-oriented, and able to balance multiple priorities while maintaining a positive patient experience. We are looking for someone who takes initiative, demonstrates accountability, communicates effectively, and understands the importance of teamwork in delivering exceptional care.
What You'll Do
- Welcome patients and provide a warm, professional, and compassionate experience throughout their visit.
- Room patients efficiently, obtain and document vital signs, review medications, allergies, and relevant medical history.
- Assist providers with examinations, minor procedures, and clinical treatments.
- Perform clinical skills within the scope of training, certification, and applicable regulations, including injections, EKGs, point-of-care testing, specimen collection, and phlebotomy.
- Perform and assist with diagnostic testing, including rapid tests, urinalysis, pregnancy testing, glucose testing, and other approved point-of-care services.
- Assist with wound care, splinting, dressing changes, and other minor procedures as trained and authorized.
- Support laboratory workflows, including specimen collection, labeling, processing, and timely handling.
- Assist with X-ray workflows when applicable, following required training and authorization.
- Maintain accurate and timely documentation in the electronic medical record (EMR).
- Monitor patient flow and communicate anticipated wait times or delays to patients and the clinical team.
- Prioritize patient care needs and promptly escalate changes in patient condition or urgent clinical concerns to the provider.
- Support referrals, follow-up instructions, patient messages, and post-visit care coordination.
- Ensure exam rooms, equipment, and clinical areas are clean, organized, disinfected, and properly stocked.
- Follow infection prevention standards, OSHA requirements, HIPAA guidelines, and established clinical workflows.
- Collaborate with providers, front office staff, and clinic leadership to maintain efficient daily operations.
- Participate in daily huddles, team meetings, training, and ongoing quality improvement initiatives.
- Demonstrate ownership, accountability, empathy, and follow-through in every patient interaction.
Qualifications
- High school diploma or equivalent required.
- Current Medical Assistant certification preferred or required based on applicable state and organizational requirements.
- Previous experience in Urgent Care, Emergency Medicine, or an outpatient clinical setting preferred.
- Current Basic Life Support (BLS) certification or ability to obtain as required.
- Knowledge of medical terminology, vital signs, clinical procedures, and basic patient care.
- Experience with phlebotomy, injections, EKGs, specimen collection, and point-of-care testing preferred.
- Familiarity with electronic medical records (EMR) and clinical documentation.
- Strong organizational, communication, and multitasking skills.
- Ability to work efficiently and remain calm in a fast-paced, high-volume clinical environment.
- Ability to recognize priorities and escalate urgent patient care concerns appropriately.
- Demonstrates professionalism, compassion, empathy, and a patient-first mindset.
- Strong attention to detail and commitment to accurate documentation and compliance.
- Ability to work independently while contributing positively to a collaborative team.
- Willingness to learn new technology, systems, and clinical workflows.
- Demonstrates adaptability, problem-solving, accountability, and a commitment to continuous improvement.
- Ability to maintain patient confidentiality and comply with HIPAA regulations.
What Makes You a Great Fit
You thrive in a fast-paced healthcare environment and understand that every patient deserves compassionate, timely, and quality care. You are proactive, dependable, and willing to step in wherever support is needed. You take pride in your clinical skills, communicate effectively, support your teammates, and take ownership of your responsibilities. You understand that exceptional Urgent Care starts with communication, empathy, teamwork, and follow-through.
As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.