Question: How do you manage a severity level 1 incident?
Answer: As an operation analyst, managing a severity level 1 incident requires immediate attention and swift action. The first step is to identify the root cause of the issue and then escalate it to the relevant teams for resolution. It’s also important to notify all stakeholders and follow the established incident management process.
Role Description:
- We are seeking an Operations Analyst who will embody a customer-first mindset, ensuring high service uptime across Cloud, Server, Network, Storage, and Database environments. Grounded in the “Working Backwards” philosophy, the ideal candidate will actively design and optimize monitoring tools tailored to customer needs. This role requires cross-functional collaboration across global teams with a “Think Big, Start Small, Scale Fast” mindset. If you thrive in a dynamic, customer-centric environment and embrace a modern, data-driven approach to operations, this position offers the perfect opportunity. Familiarity with AI-powered tools and automation technologies is a strong plus.
The Operations Analyst will be responsible for the following:
- Monitoring of L1 Resources for All domains to cover and IT Environment (Cloud, Server, Network, Storage, and Database) and taking corrective action to ensure high service uptime.
- Evening OR night shift.
- Create / Setup monitoring Alerts & Dashboard.
- Design and develop infrastructure monitoring, reporting tools, and configuration management tools.
- Demonstrates curiosity in leveraging AI to enhance daily operations and quickly adapts to new AI tools for workflow improvement.
- Fine-tuning configuration to maintain the performance and functionality of the monitoring solutions in place.
- Prepare and maintain documentation and reports, and provide follow-up status on identified tasks.
- Handle outage processes and escalations based on the standard procedure and Follow up with the different engineering teams on pending high-priority tickets.
Skills and Qualifications:
- Graduate in Computer Science or related area.
- Good Communication Skills (Should be able to communicate with the US & Canada Team).
- 0-3 years of experience.
- Understanding of AI concepts, with familiarity in current AI tools used for monitoring.
- Good knowledge of cloud providers like AWS, and GCP.
- Familiarity with the fundamentals of Linux scripting languages.
- Aware of configuration management tools like Ansible, Puppet, and Chef.
Nice-to-haves
- Experience with monitoring systems like Prometheus and Grafana.
- Red Hat Certification.
- Knowledge of logging solutions such as Graylog.
Total Rewards at myKaarma
At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:
- Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
- Health and Wellness: Comprehensive medical, life, and disability benefits.
- Time Off: Generous vacation time to recharge and balance life outside work.
- In-Office Perks: Work in an agile office space with perks like ping pong and foosball to unwind and connect and unlimited lunch, snacks or refreshments onsite.
The compensation for this role will depend on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.
Our Commitment to Inclusion
At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.
As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form.
myKaarma participates in the E-Verify Program.
myKaarma considers candidates requiring work authorization on a case-by-case basis. Sponsorship may be available for exceptional candidates depending on role requirements and business need
Company Overview:
At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.
Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.
At myKaarma, exceptional customer interactions are the cornerstone of our success. Our platform is meticulously engineered to communicate with customers at every aspect of the service, repair, and maintenance journey, ensuring positive and memorable experiences.