Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Are you passionate about helping people and being part of a team that makes a difference every day? In this role, you’ll play an important part in supporting healthcare providers and creating a positive, comfortable experience for every patient. You’ll work closely with physicians, nurse practitioners, and nursing staff to help deliver efficient, compassionate care. From welcoming patients and gathering important health information to preparing exam rooms and supporting clinical services, your work will have a direct impact on the patient experience. Does this position involve Patient Care? Yes! This role offers meaningful, hands-on interaction with patients and the opportunity to make a difference throughout their care journey. What You’ll Do: • Welcome, interview, and assist patients while collecting vital signs and health information. • Prepare patients, exam rooms, equipment, and supplies for visits. • Accurately document patient information, medical histories, and test results. • Support laboratory specimen collection and preparation. • Assist with office duties, patient communication, and coordination with other departments. • Maintain a clean, safe, and organized clinical environment. • Work collaboratively with the care team to provide excellent patient service, and more! Why This Role Matters: Every interaction matters. Whether you’re helping a patient feel comfortable, supporting a provider during an exam, or making sure important information is documented accurately, you’ll be an essential part of the care team and a key contributor to a positive patient experience. Qualifications Education High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Experience Direct MA experience or medical field work 1-2 years required Knowledge, Skills and Abilities - Strong interpersonal and communication skills are essential for success in this position. - Ability to prioritize tasks in complex and busy environments. - Accuracy and attention to detail. - Comply with all local, state, and federal privacy and confidentiality rules and regulations. - Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens. - Comprehensive knowledge of medical terminology, procedures, and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. - Managing one's own time and the time of others. Additional Job Details (if applicable) Principal Duties: Under general supervision by Surgical Director and co-director, ensure efficient clinical operations in the office based clinical environment through management of 6 exam rooms including adequate availability and functioning of laser and specialized voice technology, and supplies. Responsible for efficient turnover of rooms between patients, patient interaction and comforting dialogue while maintaining safe patient care areas. Fulfills a key role in the Voice Center’s team while collaborating patient flow and requirements with Center’s administration, Administration Manager, finance coordinator, surgeon’s secretary and care givers. Reviews information on scheduled patients prior to clinical sessions to determine which specialized upper airway and laryngeal instruments and/or equipment will be needed for performing diagnostic and/or outpatient treatment procedures for each patient. Sets up clinical rooms prior to each patient visit with all needed specialized instruments and equipment for diagnostic testing and outpatient treatment procedures of the upper airway and/or larynx. Performs daily testing and routine maintenance of all specialized instruments and equipment used for diagnostic testing and outpatient treatment of upper airway and larynx disorders. Coordinates the placement of patients into clinical rooms that have been specifically equipped for the diagnostic assessment and/or treatment needs of each individual patient. Closely assists surgeons with specialized outpatient laser equipment, Botox administration, laryngeal EMG and vocal fold injection procedures. Participation includes patient preparation and positioning, set up and operation of suction equipment, set up of laser or EMG equipment, and preparation of injection delivery systems, passing instruments to the surgeon, intra-procedure patient monitoring, and post-procedure patient care. Under supervision of physician, disinfects, replenishes, and secures topical anesthetics. Schedules and coordinates routine manufacturer servicing of specialized clinical equipment. Recognizes and corrects technical problems that might arise with specialized clinical equipment. Interfaces with technicians at equipment manufacturers to resolve such problems. Coordinates the repair of specialized clinical equipment that must be sent back to manufacturers to be fixed including sound packaging and follow-up. Performs cleaning and sterilization of all specialized clinical equipment including autoclaving of surgical hand instruments, use of CIDEX OPA to sterilize transoral and transnasal endoscopes, and use of a Steris system to process and sterilize transnasal (distal chip camera) endoscopes that have instrument channels for performing outpatient procedures. Keeps track of clinical supply inventories and coordinates the ordering of replacement supply items by the appropriate office support staff in a timely fashion. Remote Type Onsite Work Location 15 New Chardon Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $22.75 - / Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.

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