About the Role
Surge Staffing is seeking a dependable, customer-focused Support Specialist I to join our Headquarters team! This is an entry-level opportunity for someone who enjoys helping others, solving problems, and staying organized in a fast-paced office environment.
In this role, you will provide frontline customer service, technical assistance, and administrative support to both internal employees and external customers. You will communicate through phone calls, emails, live chat, and internal systems while helping resolve questions, manage requests, and ensure a positive customer experience.
The ideal candidate is an excellent communicator, detail-oriented, adaptable, and comfortable managing multiple priorities throughout the day. If you are eager to learn, enjoy working with people, and want to develop your professional skills, we encourage you to apply!
Key Responsibilities
- Provide friendly, professional, and timely customer service to internal employees and external customers.
- Respond to inquiries through phone calls, emails, live chat, and internal communication systems.
- Manage multiple live chat conversations and customer requests while maintaining accuracy and efficiency.
- Assist with account setup, basic system navigation, and troubleshooting.
- Identify customer needs, resolve basic issues, and escalate more complex concerns when necessary.
- Complete administrative tasks, including data entry, follow-up communications, background status checks, and record maintenance.
- Maintain accurate spreadsheets, tracking logs, and internal documentation.
- Balance incoming communications, administrative duties, and daily assignments in a fast-paced environment.
- Prioritize tasks and manage time effectively to meet deadlines and departmental expectations.
- Maintain confidentiality of sensitive information and follow company policies and procedures.
- Adapt to new technologies, processes, and changing business needs.
Qualifications
- High School Diploma or equivalent required.
- Previous experience in customer service, office administration, call center, or a related field preferred, but not required.
- Experience handling phone calls, emails, and live chat conversations is a plus.
- Familiarity with Microsoft Office, including Word, Excel, and Outlook.
- Strong written and verbal communication skills.
- Excellent multitasking, organization, and time-management abilities.
- Strong attention to detail and basic problem-solving skills.
- Ability to remain professional, patient, and customer-focused in a fast-paced environment.
- Willingness to learn new systems, processes, and technology.
- Ability to work independently while contributing positively to a team.
What We're Looking For
We are looking for someone who:
- Enjoys helping people and providing excellent customer service.
- Communicates confidently and professionally.
- Can comfortably switch between multiple tasks and conversations.
- Is dependable, organized, and detail-oriented.
- Has a positive attitude and a willingness to learn.
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