Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Responsibilities:
- Conduct detailed reviews of escalated customer accounts to identify and mitigate payments fraud risks, including chargebacks, ACH returns, wire disputes, and account takeovers.
- Analyze fraud trends and patterns in payment activities, providing actionable insights to Payments Risk management.
- Collaborate with the Payments Risk investigations team to provide feedback on rule performance and risk logic.
- Support the development and documentation of review processes to enhance operational efficiency.
- Identify inefficiencies in workflows and recommend process improvements to mitigate risk exposure.
- Maintain high standards of accuracy and timeliness in fraud investigations and risk assessments.
Requirements:
- Minimum of 1 year of experience in payments risk, fraud analysis, or risk operations within financial services or e-commerce.
- Strong understanding of payments systems, fraud detection methodologies, and risk mitigation strategies.
- Excellent analytical and investigative skills with the ability to identify patterns and root causes of fraud.
- Proficiency in English communication, both written and verbal.
- BA/BS degree or equivalent practical experience.
- Demonstrated ability to work collaboratively in a fast-paced, in-office environment.
- Passion for combating fraud and abuse, with a proactive and detail-oriented approach.
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
Nice to Haves:
- Knowledge of blockchain analytics and fraud trends within the cryptocurrency ecosystem.
- Familiarity with tools and technologies used in payments risk management.
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Pay Transparency Notice:The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.