Look after customers when their solar or battery system needs help
If you are a calm, customer focused coordinator who can turn an upset customer into a resolved ticket, this role gives you variety, responsibility, and room to build something new.
About the Opportunity
Our client is an Australian solar, battery, and energy services company with residential and commercial customers. When a system has an issue, this role makes sure it gets fixed quickly.
You will manage warranty tickets, coordinate the field service team, and reach out to customers for annual system checks. Over time, you will also help build a product knowledge base so customers can solve simple issues themselves.
What You'll Do
Manage warranty tickets for solar, battery, and HVAC systems
Listen to customers, triage urgent issues, and keep them updated
Manage the calendar of the field services and quality manager
Coordinate installers, distributors, and manufacturers on warranty work
Contact customers to offer and book annual system checks
Help build a product knowledge base for customer self-service
Room to build something new. Beyond day to day tickets, you will have time to research products and help build self service tools for customers, working with the IT team.
What You Bring
Experience in customer service, ticket management, or service coordination
A calm temperament and strong judgement when customers are upset
Clear spoken and written English
Strong organisation and calendar management
Confident working with internal and external teams
Nice to have: solar, battery, or HVAC background
Why You'll Love This Role
Variety across customer care, coordination, and project work
A chance to build a knowledge base and self service tools
Join a new, growing team in a collaborative office
Australian business hours, so you finish earlier in the day