Join our team as a Fraud Monitoring Specialist!
Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.
Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.
As a Fraud Monitoring Specialist, your mission is to identify and investigate potentially fraudulent activity related to card and payment transactions, helping protect Luminor and its customers from financial crime.
How You Will Make an Impact:
Monitor customer activity and investigate alerts generated by Luminor’s anti-financial crime systems across card and payment fraud areas
Analyse customer information and transactions using Luminor’s systems, public databases, and available records
Cooperate with teams responsible for customer communication to obtain information about customer activity
Identify suspicious and unusual activity related to fraud, prepare clear investigation summaries, and escalate cases to the relevant units when needed
Deliver high-quality services efficiently and in line with agreed service levels
Perform fraud-monitoring activities during non-standard working hours, including night shifts and weekends
Contribute to team and company performance through constructive cooperation, honest feedback, and effective collaboration
Support team continuity by substituting for team members when required
NB Work will be organized in shifts where several will be from 5pm to 5am
What Makes You a Great Fit:
Experience in external fraud or financial crime management and professional knowledge of financial crime monitoring systems
Higher education, preferably in Law, Economics, Business Management, or Finance
A quality-focused and objective approach, high ethical standards, and the ability to remain independent when reviewing cases
Strong cooperation, communication, planning, and organisational skills
Commitment to staying up to date with relevant regulatory changes
Willingness and ability to work night shifts and weekends
Fluent English and Latvian are required in spoken and written communication due to working on the Pan-Baltic level
Why You Will Love Working Here:
Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
Gross salary. 1500 - 2000 EUR/month, which is to be determined depending on your level of experience and competencies
The application deadline is the 17th of November. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!