[Position]
Production Technical Support Engineer
[About Our Client]
A global leader of energy solutions and provides new values to customers
[Job Summary]
The Production Technical Support Engineer is responsible for providing technical support and continuous improvement leadership for BT production operations, including Plate Cutting, Bending, Welding, and Repair processes. This position works closely with production, quality, engineering, and training personnel to improve manufacturing performance, reduce defects, standardize processes, and enhance workforce capability. The Production Technical Support Engineer identifies and resolves technical issues, develops process documentation, supports employee qualification systems, and serves as a liaison between Company Korea and company America to facilitate the implementation of manufacturing best practices and technical improvements
[Job Description]
Production Process Support
- Provide technical support for BT production processes, including Plate Cutting, Bending, Welding, Repair, and related manufacturing operations.
- Monitor production processes and identify opportunities to improve productivity, quality, efficiency, and operational performance.
- Support troubleshooting efforts related to manufacturing equipment, processes, and workflow challenges.
- Collaborate with production personnel to identify and resolve technical issues affecting production performance.
Continuous Improvement
- Analyze production bottlenecks and implement process improvements to increase productivity, reduce costs, and improve operational efficiency.
- Evaluate production data and performance metrics to identify opportunities for improvement.
- Participate in lean manufacturing, continuous improvement, and cost-reduction initiatives.
- Support implementation and validation of process changes to ensure successful adoption and sustained results.
Workforce Development Support
- Develop and maintain employee Skill Matrices to support workforce planning, employee development, and operational readiness.
- Assist in establishing technical competency assessments and qualification standards for production personnel.
- Collaborate with the Training Team as a Subject Matter Expert (SME) to support the development of On-the-Job Training (OJT) programs, job training materials, and employee development systems.
- Provide technical guidance and expertise to production trainers, supervisors, and employees regarding manufacturing processes and best practices.
Quality and Process Standardization
- Identify root causes of quality defects, customer concerns, scrap, and rework.
- Develop and implement corrective and preventive actions to improve product quality and process consistency.
- Develop, revise, and standardize Standard Operating Procedures (SOPs), Work Instructions, process documentation, and best practices.
- Ensure manufacturing documentation accurately reflects current processes and production requirements.
- Support audits, inspections, and quality improvement initiatives as needed.
Technical Coordination and Communication
- Coordinate technical improvements and manufacturing best practices between Korea and America.
- Collaborate with Engineering, Quality, Maintenance, Production, and Training departments to support operational objectives.
- Communicate technical information, process updates, and improvement initiatives to relevant stakeholders.
- Facilitate problem-solving discussions and cross-functional improvement activities.
Requirements
- Bachelor's degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, or a related technical field required.
- No prior professional experience required; new graduates are encouraged to apply.
- Strong analytical and problem-solving skills.
- Strong organizational and project-management abilities.
- Effective verbal and written communication skills.
- Ability to interpret technical documentation, specifications, procedures, and engineering drawings.
- Ability to collect, analyze, and present operational and performance data.
- Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
- Ability to work effectively in a team-oriented manufacturing environment.
- English communication skills required.
- Korean language proficiency required to communicate with Korea HQ
- Knowledge of manufacturing, welding, fabrication, quality systems, or lean manufacturing principles preferred.
Benefits
- Salary 58-60k
- Visa Sponsor
- Relocation Support 2k
1. 401K upto 6% match after 6 month join.
2. Health, dental, vision insurance.
3. HSA - Health Saving Account
4. Hospital insurance, accident insurance, life insurance, disability insurance, Pet insurance