JOB TITLE: Training Coordinator
LOCATION: Los Angeles, CA
REPORTS TO: Training Manager
FLSA STATUS: Non-exempt
COMPENSATION: $25 - $27/hour, full-time
POSITION SUMMARY
The Training Coordinator plays an essential role in developing confident, skilled, and hospitality-driven team members while maintaining Alfred’s standards of quality and service. Working primarily in our cafes and training facility, this hands-on position delivers engaging, practical training that prepares new hires for success and supports the continued development of existing team members.
From leading Barista Basics classes and conducting Barista Skills Assessments (BSA) to providing real-time coaching on the cafe floor, the Training Coordinator helps ensure a consistent and exceptional Alfred experience across all locations. The ideal candidate is a strong communicator, natural mentor, and passionate coffee professional.
WHAT YOU’LL DO
CAFE TRAINING & ONBOARDING
- Lead Barista Basics classes and facilitate hands-on training in cafe and training lab environments.
- Conduct Barista Skills Assessments to evaluate and certify team members in beverage preparation and execution.
- Deliver engaging, structured instruction covering hospitality, beverage preparation, food safety, operational procedures, and Alfred brand standards.
- Provide real-time coaching, constructive feedback, and practical demonstrations to reinforce learning and build confidence.
- Reinforce consistency in beverage quality, presentation, customer service, and safety and sanitation practices.
- Support the introduction of new menu items, seasonal beverages, and food programs through hands-on training and education.
CAFE & TEAM SUPPORT
- Partner with cafe leadership to coordinate new hire training, onboarding schedules, and successful transitions into daily cafe operations.
- Evaluate trainee progress, identify skill gaps, and communicate performance feedback and development recommendations to cafe leadership.
- Serve as an approachable resource and mentor for team members seeking additional training, skill development, or certification.
- Provide ongoing coaching and reinforcement of Alfred's operational and hospitality standards across cafe locations.
- Support cafe operations and provide in-cafe shift coverage as needed to meet business and training priorities.
TRAINING ADMINISTRATION & PROGRAM DEVELOPMENT
- Collaborate with the Training Manager to evaluate training effectiveness and identify opportunities to strengthen programs and resources.
- Prepare, organize, and distribute training materials to support consistent instruction across locations.
- Maintain accurate training records, certification results, knowledge assessments, and employee development progress.
- Collect and analyze training feedback, assessment results, and in-cafe observations to identify learning gaps and recommend improvements.
- Support updates to training materials, curriculum, and procedures as Alfred's operations and offerings evolve.
WHAT YOU’LL BRING
- 2 – 3+ years of experience in specialty coffee, food and beverage, or hospitality, with demonstrated experience training, coaching, or developing team members.
- Strong working knowledge of specialty coffee, beverage preparation, cafe operations, and hospitality standards.
- Experience facilitating hands-on training, assessing employee performance, and delivering constructive, actionable feedback.
- Excellent interpersonal and communication skills, with the ability to engage, motivate, and support individuals with different learning styles and experience levels.
- Strong organizational skills and attention to detail, with the ability to balance training schedules, documentation, and competing operational priorities.
- A collaborative, adaptable approach and the confidence to coach team members while maintaining a positive and supportive learning environment.
- Proficiency in Google Workspace, including Docs, Sheets, Calendar, Drive, and Gmail.
- Reliable transportation and the ability to travel between Alfred cafe locations.
- Flexibility to accommodate training and operational needs, including weekends or adjusted schedules.
WHAT YOU’LL GET
- Wage: $25 - $27/hour, full-time
- Medical, Dental, & Vision insurance packages
- 401(k) plan (after 12 months of employment)
- Vacation PTO & Sick time accrual
- Employee discounts
- Free coffee & pastry during work hours
- Monthly coffee/tea bag take home
- Open Path Collective Therapy reimbursement
EQUAL OPPORTUNITY EMPLOYER
At Alfred, we are committed to Equal Employment Opportunity and to attracting, developing and promoting the most qualified employees regardless of their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, victim of any qualifying act of violence (QAOV) status, or any other status protected by state or federal law, and we prohibit employee harassment or discrimination of any kind on the basis of any such protected status.
About Alfred
Alfred first opened in 2013 on Melrose Place with a singular vision: to become the neighborhood coffee shop of LA. Fueled by consistent innovation, everyday excellence, and creative partnerships, Alfred delivers a whole experience – all part of our ongoing mission to invite everyone into our world and give them every reason to stay. With more than 20 locations across Los Angeles and beyond, Alfred continues to set the bar for coffee culture worldwide.