At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! Kundeservice i Vita Brands Norway jobber med våre forhandlere og våre egne kanaler, og er en av Fiskars viktigste bidragsytere relatert til kundetilfredshet og konkurransekraft i markedet. Kundeservice er Vita Brands sitt ansikt utad og skal med sin positive og løsningsorienterte innstilling skape gode relasjoner til kundene. Internt er kundeservice et bindeledd mellom de ulike avdelingene hos Vita Brands, og samarbeider aktivt med alle parter. Vi har nå en ledig stilling i vårt team. Arbeidsoppgaver: Registrering og håndtering av ulike typer ordre Følge opp, koordinere og sikre kampanjer i samarbeid med vår salgsavdeling Svare på spørsmål fra kunder og kollegaer relatert til produkter, produktkvalitet, tilgjengelighet og leveringer Følge opp og spore ordrer for å sikre leveringer til kunder Håndtere alle typer reklamasjoner fra våre forhandlere på en profesjonell måte Vedlikehold av Fiskars ERP-system: vedlikehold av ordrestock, endring av ordredatoer ved behov, sletting av gamle ordrer mm. Opprette nye kunder og vedlikeholde kundemasterdata i samarbeid med vår salgsavdeling Administrasjon og vedlikehold av Fiskars Trade Portal (bestillingsportal for våre forhandlere) Bistå vår egen retail med ordrelegging og forefallende ved behov Bidra til videreutvikling av kundeservice sine interne arbeidsprosesser og rutiner, samt samarbeid med salg Andre oppgaver som tilfaller kundeservice er bl.a. å støtte salgsavdelingen ved ulike arrangementer og messer, bidra aktivt til generell utvikling av kundeservice, samt til godt samarbeid mellom de ulike avdelingene i Vita Brands Norway og internt i kundeservice. Vi søker deg som: Gjerne har erfaring fra kundeservice, fortrinnsvis innen varehandel Er utpreget serviceinnstilt. Du brenner for god service mot kunder og ønsker bidra til å bygge en god kultur sammen med resten av teamet Gode analytiske og logiske evner Evne til å rakst sette seg inn i systemer og produkter, og å bidra til mest mulig effektiv drift Jobber selvstendig, er nøyaktig, og har "øye for detaljer" Har gode samarbeidsevner Er proaktiv og streber etter å kontinuerlig forbedre og effektivisere service mot kunder og interne arbeidsprosesser Snakker og skriver flytende norsk, og har gode kommunikasjonsevner Har gode engelskkunnskaper - både skriftlig og muntlig Erfaring med bruk av SAP vil være en fordel, men ikke et krav Gode ferdigheter i Excel vil være en fordel, men ikke et krav Søknader vurderes fortløpende og aktuelle kandidater vil bli kontaktet etter hvert som søknadene vurderes. Last day of application: - ***** At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team: Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors. Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region. Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential. Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets. Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued. Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands. Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate. ***** Pioneering design to make the everyday extraordinary Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2025, Fiskars Group’s global net sales were EUR 1.1 billion, and we had approximately 6,600 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers products in the high-end homeware segment as well as fine branded jewelry. Its desirable brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2025, BA Vita’s reported net sales were EUR 613 million, and it had approximately 5,000 employees. BA Fiskars offers functional innovations in the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2025, BA Fiskars’ net sales were EUR 522 million, and it had approximately 1,300 employees. Read more: fiskarsgroup.com Pioneering design to make the everyday extraordinary Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2025, Fiskars Group’s global net sales were EUR 1.1 billion, and we had approximately 6,600 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers products in the high-end homeware segment as well as fine branded jewelry. Its desirable brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2025, BA Vita’s reported net sales were EUR 613 million, and it had approximately 5,000 employees. BA Fiskars offers functional innovations in the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2025, BA Fiskars’ net sales were EUR 522 million, and it had approximately 1,300 employees. Read more: fiskarsgroup.com

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