Sales Administrator — Electro-Matic
Position summary
Provides administrative support to executive level and sales management.
The Sales Administrator supports Electro-Matic’s sales team and customers by assisting pricing, establishing cost comparisons and coordination with operations and suppliers. This role ensures that sales data in CRM/ERP systems is current and accurate — helping keep our distribution operation efficient and our customers and suppliers satisfied.
Reports to: VP of Sales
Job type: Full-time, on-site
Key responsibilities
- Reviews customer quotes, proposals and order acknowledgements; ensure margins and discount approvals are applied.
- Coordinate with warehouse, shipping and logistics to schedule shipments and resolve fulfillment or delivery problems.
- Communicate with manufacturers and suppliers to confirm availability, and expedite requests.
- Maintain and update customer, product and pricing records in CRM/ERP; ensure data integrity.
- Prepare routine sales and order reports (daily/weekly/monthly) and ad-hoc reports for management and sales reps.
- Support sales reps with administrative tasks: proposals, pricing research, bid packages, and contract documentation.
- Help implement process improvements and support system upgrades (ERP/CRM).
- Ensure compliance with company policies, trade regulations and internal controls for order processing.
Required qualifications
- High school diploma or equivalent.
- 3-5+ years experience in sales administration, inside sales, or order management — preferably in distribution, manufacturing or industrial automation.
- Proficiency with Microsoft Excel (pivot tables, lookups) and Office applications.
- Experience with ERP and CRM systems (examples: Infor, P21) — comfortable learning new systems.
- Strong attention to detail, accuracy and organizational skills.
- Clear, professional verbal and written communication; customer service orientation.
- Ability to multitask, prioritize and meet deadlines in a fast-paced environment.
Preferred
- Knowledge of industrial automation products (sensors, connectors, motion control, PLCs) or experience supporting technical sales.
- Exposure to pricing strategies, margin calculations and commercial quoting processes.
Performance measures (examples)
- Order accuracy rate
- On-time order fulfillment
- Quote turnaround time
- Customer satisfaction / resolution time
- Data accuracy in CRM/ERP
Working conditions
- Office-based with regular collaboration with warehouse and field sales; occasional on-site visits to distributor or customer facilities.
- Typical business hours; occasional extended hours during month-end or high-volume periods.
- May occasionally lift small parcels or assist in the warehouse (up to ~25 lbs) depending on company practices.
Why Electro-Matic
As a leading industrial automation distributor, Electro-Matic combines technical product expertise with fast, reliable distribution. This role is an opportunity to support cross-functional teams, learn automation product lines, and grow in a process-driven, customer-focused environment.
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