IT Systems Operations Manager
Location: Corporate Office – Spokane, WA
** While this position is based out of our Spokane Corporate Office, internal applicants located at other Pyrotek facilities may be considered without relocating. **
Lead IT Operations. Strengthen Technology. Empower Teams.
The IT Systems Operations Manager will lead day-to-day IT operations across an assigned portfolio of sites and business units within our global manufacturing organization.
This role will help ensure our technology infrastructure and support services are reliable, secure, consistent, and aligned with global IT standards. You'll lead and develop assigned systems and support personnel while driving improvements that enhance the technology experience for our team members and manufacturing operations.
Lead IT Operations & Service Delivery
- Oversee day-to-day IT operations and support services across assigned sites, business units, and territories.
- Lead support teams in timely service requests, incident resolution, escalations, and communication.
- Prioritize IT support based on business impact, urgency, and operational requirements.
- Serve as the point of accountability for recurring service issues through resolution.
- Partner with site leaders and stakeholders to identify technology needs and improvement opportunities.
Manage Incidents, Changes & Continuous Improvement
- Coordinate incident, major incident, problem, and change-management activities.
- Drive root-cause analysis and corrective actions to reduce recurring issues.
- Ensure technology changes are appropriately planned, approved, communicated, and executed.
- Use service data and operational metrics to identify opportunities for improved reliability, efficiency, and user experience.
- Promote automation, self-service, and standardized support practices.
Oversee Site Technology & Infrastructure Readiness
- Coordinate technology deployments, upgrades, refreshes, relocations, and site openings.
- Monitor technology health, support coverage, lifecycle requirements, and operational risks.
- Ensure local technology operations align with global architecture, security, and governance standards.
- Partner with global technical teams to support infrastructure, endpoint, connectivity, and workplace technology needs.
Champion Security & Global IT Standards
- Support consistent implementation of global IT policies, standards, and controls.
- Partner with Information Security on compliance, vulnerability remediation, and security-related activities.
- Coordinate business continuity and technology recovery readiness for critical site services.
- Maintain appropriate documentation and operational accountability.
Lead, Coach & Develop Your Team
- Lead, coach, and develop assigned IT systems and support personnel.
- Establish clear expectations, provide performance feedback, and encourage professional growth.
- Build cross-functional collaboration, knowledge sharing, documentation, and cross-training.
- Create an environment that encourages accountability, communication, teamwork, and continuous improvement.
Manage Business & Vendor Partnerships
- Coordinate local vendors and service providers.
- Support technology budgets, purchasing, and forecasting within delegated authority.
- Partner with site and business leaders to align IT priorities with operational needs.
- Monitor service performance, risks, capacity, and improvement initiatives.
What You Bring
- Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field, plus a minimum of seven (7) years of progressive experience in IT operations, infrastructure, endpoint support, or service management; or an equivalent combination of education and experience.
- Experience leading teams or cross-functional workstreams supporting multi-site manufacturing or other distributed, business-critical environments.
- Working knowledge of endpoint computing, network fundamentals, enterprise systems, Microsoft/cloud services, cybersecurity controls, and IT service management.
- Demonstrated experience with incident, problem, and change management.
- Ability to coordinate technical specialists, vendors, and service providers.
- Strong leadership, communication, analytical, problem-solving, and organizational skills.
- Experience using operational data and metrics to identify opportunities and support informed business decisions.
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and SharePoint.
- Preferred: ITIL or equivalent practical service-management training.
What Makes You Successful
You're a collaborative, adaptable leader who understands that effective IT operations require more than technical knowledge. You know how to balance business priorities, support team development, and drive consistent service delivery.
You bring:
- A strong sense of ownership and accountability.
- The ability to lead through change and influence across organizational boundaries.
- A continuous improvement mindset and commitment to operational excellence.
- The ability to communicate effectively with technical teams, business leaders, and team members at all levels.
- A genuine interest in developing people and building a high-performing team.
Additional Requirements
- Ability to travel domestically and internationally up to 25%.
- Ability to work outside normal business hours and participate in on-call support as business needs require.
- U.S. Passport or ability to obtain one.
Working Environment
This position generally works in an office environment with exposure to manufacturing environments that may include loud noise, moving mechanical parts, and fumes or airborne particles. Personal protective equipment may be required.
The minimum and maximum salary range for this full-time position is $100k - $125k + benefits.
Our salary ranges are determined by role, level and location. Within the range, individual pay is determined by work location and additional factors, including but not limited to job-related skills, experience, and relevant education and/or training. Please note that the compensation details listed in this posted role reflect the base salary only and do not include bonus or benefits.
For a full position description, click HERE.
For a full benefit summary, click HERE.
$100,000 - $125,000 / Annually
Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
California residents please take a moment to review our California Resident Applicant Data Collection Notice