84.51° Overview:
84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.
Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.
84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.
Join us at 84.51°!
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The Senior Client Success Manager - Insights will develop and deliver customer, campaign, and business insights that inform client strategies, campaign recommendations, and business decisions across multiple clients and business categories. This role is responsible for building stakeholder relationships, consulting with partners on business needs, and working independently on more complex analyses and deliverables. The ideal candidate brings strong analytical thinking, sound judgment, and effective communication skills, and is able to translate data into actionable insights, support stakeholder decision-making, and proactively contribute to team tools, processes, and ways of working.
RESPONSIBILITIES:
- Develop and deliver customer, campaign, and business insights that support client strategies, campaign recommendations, and business decisions
- Gather, analyze, and synthesize campaign, customer, market, and business information to identify trends, performance drivers, and opportunities
- Build and maintain stakeholder relationships, consulting with clients and internal partners to understand business questions and align insights to their needs
- Translate data into clear, accurate, and actionable findings, recommendations, and business implications
- Create presentations, reports, scorecards, and other client- and stakeholder-ready materials used in internal and external discussions
- Work independently on recurring analyses, campaign wrap reporting, and ad hoc insight requests with limited oversight
- Support stakeholders in understanding and applying 84.51° tools, reporting, and insight capabilities
- Apply relevant business, customer, and category context, including compliance considerations where applicable, to strengthen recommendations
- Partner with Client Partnerships Executives, Sales, Campaign Operations, Product, Creative, and other cross-functional teams to deliver insight-driven support for client needs
- Proactively identify opportunities to improve reporting, analysis, tools, and team processes
- Coach and collaborate with others on specific skills, tools, and analytical approaches as appropriate
QUALIFICATIONS, SKILLS, AND EXPERIENCE:
- Bachelor’s degree required or equivalent practical experience
- Minimum 3+ years of relevant experience in analytics, insights, digital media, campaign reporting, retail media, advertising measurement, or a related field
- Experience building stakeholder relationships and working directly with partners to support business needs
- Experience working independently on complex analyses, recurring deliverables, and team initiatives
- Strong analytical and problem-solving skills with the ability to synthesize data into actionable insights and recommendations
- Strong written and verbal communication skills, including experience developing polished, stakeholder-ready materials
- Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
- Experience consulting with stakeholders or supporting business decisions through insights, reporting, or analysis
- Proficiency in Microsoft Office, including Excel and PowerPoint
- Familiarity with retail media, digital advertising, campaign measurement, customer insights, or related industries preferred
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Pay Transparency and Benefits
- The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
- Below is a list of some of the benefits we offer our associates:
- Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
- Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
- Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.