POSITION SUMMARY
The Install Trainer will work in conjunction with the Installation leadership team and the National Install Trainer to create and execute a sustainable skill development and training program for our Installers, participate in Showroom projects, and roll out of any new Standard Operating Procedures (SOP). This will be a key role in the development of the team, quality of work, and client satisfaction.
Job Highlights:
- We're located on 4205 South Market Court, Sacramento, CA 94834.
- The schedule for this position is Monday - Thursday 7:00 am - 5:30 pm.
- The pay rate for this position is $20-$30/hr based on experience.
- A valid driver's license and the ability to maintain a clean driving record is required for this position.
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:
- Health insurance – Medical, Dental, and Vision
- PTO days and paid holidays
- 401K retirement plan with company match
- Transportation from company’s location to and from customer job sites will be provided
- Company tools and PPE provided
- Day shift hours
- Grow your career with us – many promotional opportunities available
- Working with luxury products and 100% custom builds
- Generous company discounts
- Referral bonuses
- Some locations provide cell phone stipends
Franchises are independently owned and operated and may offer different benefits.
ESSENTIAL FUNCTIONS
- Assist with training and onboarding of new installers by modeling internal programs such as CC Values and 10 Serving Basics.
- Identify the skill level of each installer (ongoing) and create a plan to get them to the next level.
- Majority of time will be spent training on actual job sites and will be responsible for completion of installations as part of the training role.
- Communicate Installer skill level effectively with install leadership team and Project Service Coordinator.
- In house and in field training with a focus on safety
- Ensure our install staff is following our installation competency model, performing installs to spec and quality standard, and holding staff accountable to a final product and communication.
- Perform skill level certifications.
- Site visits to assess any quality issues or client concerns.
- Partner with National Install Trainer to provide feedback on any potential changes or updates to SOP; identifying any areas of opportunity and/or training needs or resources for the Install team.
- Train the install team to new and updated SOP processes
- Be a contributor to supporting training events.
- Responsible for folder write-ups and communication of job info
- Collaborate with other managers to improve communication and information flow between teams.
- Assist with fixing high profile installs in the field, as needed.
- Work closely with Plan Review and Special Services Coordinator to ensure scheduled go-backs are completed to plan.
- Work with install teams on goals, including Save %, Low Defect Rate, and NPS (Net promoter score)
- Attend meetings and training sessions as needed.
- Provide coaching feedback through partnership with the installer’s leader.
- Ensure compliance with Company standards for cost control, waste reduction, quality, OSHA, and safety.
SKILLS & ABILITIES
- High School Diploma and/or GED; College, Trade or Vocational school experience, preferred.
- Certified Master Level Cabinetry or carpentry skills required.
- 2+ years of experience construction and/or in the home renovations/improvement industry
- Minimum of 2-3 years of training experience
- Ability to provide an exceptional client experience aligned to the company values.
- Models CC Core Values and 10 Serving Basics
- Thorough knowledge of millwork and related materials and hardware (i.e. door styles, finishes, decorative hardware, countertop surfacing, glass or molding)
- Must have strong leadership skills with excellent oral and written communication and listening skills.
- Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
- Ability to provide an exceptional client experience aligned to the company values.
- Proficient in math (i.e. Fractions and metric unit measurements)
- Drafting experience preferred
- Must possess an unwavering commitment to foster a safe and event-free work environment.
- Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc.)
Certificates & Licenses:
- Valid driver’s license, current vehicle registration and a driving record that is acceptable to the company.
- Minimum vehicle insurance coverage and ability to maintain vehicle in good repair. Must maintain valid driver’s license and clean driving record.
- Successfully complete a MVR and Background check.
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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.