Business Operations Manager
Position Summary
As Business Operations Manager, you will drive growth and business performance across a group of businesses in the company’s portfolio. You will own the P&L for the businesses you manage and be responsible for hitting financial and business targets. You’ll do that by building close relationships with local operators and working across teams with the company’s shared services platform.
This role suits someone who is hungry to learn, wants to use or build strong operational, financial and analytical skills, and is motivated by a long-term path into leadership at a fast-growing company.
Responsibilities
1. Drive P&L-Impacting Day-to-Day Operations
Revenue growth
Grow organically through volume and frequency: customer acquisition, retention, new offerings and lifetime value (LTV)
Carry out expansion plans (new locations and markets) from start to finish
Cost management
Adjust labor based on real-time trends and needs
Make org structures and daily operations more efficient
Take a disciplined approach to managing and reducing expenses
Customer experience
Improve the onsite experience to drive retention, frequency and LTV growth
Streamline onsite operations and share best practices across the portfolio
2. Use Analytics and Financial Analysis
Use daily reporting to understand and improve:
Customer acquisition, retention and participation trends
Conversion metrics
Program and service performance, utilization and mix
Labor and efficiency metrics
Turn insights into practical recommendations for operators
Use data to support pricing, staffing and offering decisions
Know your P&Ls well and take the actions needed to improve performance
3. Connect Local Operators and the Corporate Team
Act as the main link between local operators and corporate shared services, including Marketing, Finance, Accounting, HR, IT and Safety
Support onboarding of newly acquired businesses, which you will then manage
Enforce safety standards and compliance across your businesses
What Success Looks Like
You will be measured on growing your businesses organically and hitting financial targets while keeping strong relationships with local operators.
Qualifications
Minimum:
5+ years of experience in operations, business analysis, consulting, finance or similar high-responsibility roles
Preferred:
Prior multi-unit, consumer-facing “four-wall” experience in industries such as youth programming, education, quick-service or fast-casual restaurants, family entertainment, fitness, or similar location-based businesses
The ideal candidate is:
Highly self-sufficient and organized, able to balance and switch between multiple businesses
Financially oriented
A clear communicator who builds trust with operators
A proactive problem-solver who is comfortable with both tactical tasks and bigger-picture challenges
About the Company
The company owns and operates a growing portfolio of multi-location, consumer-facing businesses across the United States. Its platform is intentionally multi-brand: each business keeps its own identity and its focus on the local community it serves.
The company grows organically and through acquisition, partnering with founder-led businesses and the experienced local operators who run them day to day. As new businesses join, they move onto a shared platform that keeps what makes each one successful.
The company supports its businesses with centralized shared services, including marketing, CRM, analytics, technology, M&A, accounting, finance, HR, business development and capital. This lets local teams focus on their customers and communities.