Synopsis
The Product Owner is responsible for delivering customer-facing digital experiences across Etihad’s website and digital products, translating product strategy and customer/business needs into a prioritized product backlog. The role leads day-to-day delivery across key digital journeys such as booking, manage booking, check-in, ancillaries, servicing and customer accounts, while coordinating business, UX, engineering, architecture and analytics teams. Strong web/digital product experience, ideally within airline, travel, aviation or e-commerce, is essential.
Accountabilities
- Own and prioritize the backlog against strategy and roadmap.
- Define features, user stories, functional requirements, and acceptance criteria.
- Align priorities, KPIs and outcomes with Product Managers.
- Lead refinement ; participate in PI Planning and Scrum ceremonies.
- Partner with UX, engineering, architecture, and business on scalable experiences.
- Deliver end-to-end website and airline digital journeys.
- Clarify requirements and priorities as the delivery team’s product contact.
- Accept functionality against requirements and Definition of Done; support UAT.
- Manage dependencies, risks, and cross-team impacts; escalate blockers.
- Use feedback, analytics, operational insights and KPIs to optimize journeys.
- Ensure consistent journeys across channels and platforms.
- Support releases, monitor performance and prioritize defects and improvements.
Education & Experience
- Bachelor’s in Computing, Engineering, Information Systems, Business, Digital or related field.
- 5+ years’ relevant experience ; 3+ in Product Owner, Digital Product, or similar roles.
- Proven delivery of large-scale transactional websites or e-commerce journeys.
- Airline, aviation, travel, hospitality, or loyalty experience strongly preferred.
- Strong backlog, user story, acceptance criteria, and value-based prioritization skills.
- Understanding of APIs, web platforms, CMS, analytics, and third-party integrations.
- Hands-on Jira, Confluence, SAFe and Scrum experience.
- Analytical, customer-focused, and data-led decision-making skills.
- Excellent stakeholder management, communication, and cross-functional collaboration.
- CSPO, PSPO, SAFe PO/PM or equivalent certification advantageous.
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.