Loews Philadelphia Hotel offers job seekers the chance to work in the historic PSFS building in Center City. Team members deliver modern hospitality in a landmark setting surrounded by Philadelphia’s skyline, arts scene and vibrant culture. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Paid Parental Leave Adoption Assistance Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Commuter Benefits for transit and parking Complimentary meals in Team Member Café while working Food & Beverage discounts in our on-site outlets Team Member Hotel Rates, other discounts, perks and more Benefits are subject to eligibility and may vary by position What We’re Looking For: A seasoned and inspiring Director of Rooms who will lead the heartbeat of our guest experience—Front Office, Guest Services, and Housekeeping operations. You’ll be the driving force behind service excellence, ensuring every guest interaction reflects Loews Hotels’ commitment to warmth, quality, and care. In this role, you’ll champion operational efficiency, elevate team performance, and create memorable stays that keep guests coming back. Who You Are: Empowering Leader: You motivate and mentor with confidence, fostering a culture of collaboration and accountability Guest Experience Champion: You anticipate needs and deliver personalized service that exceeds expectations Strategic Thinker: You approach challenges with insight and creativity, balancing guest satisfaction with business goals Clear Communicator: You engage with clarity and professionalism across all levels—guests, team members, and leadership Agile Problem Solver: You thrive in fast-paced environments, making sound decisions under pressure Veterans and military spouses are encouraged to apply What You’ll Do: Lead and mentor Front Office, Guest Services, and Housekeeping teams, creating a positive and high-performing work environment Oversee daily operations of rooms-related departments, ensuring seamless service and adherence to brand standards Monitor guest feedback and satisfaction scores; address concerns promptly and effectively Implement initiatives to enhance guest experiences and operational efficiency Manage departmental budgets, forecasts, and labor costs to optimize profitability Collaborate with Revenue Management to set competitive room rates based on market trends Partner with Sales and Conference teams to fulfill special requests and event needs Drive training programs that elevate service standards and operational proficiency Analyze performance metrics and hold managers accountable for results Coordinate hotel participation in marketing initiatives and promotions Foster strong interdepartmental communication to ensure smooth operations Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all mandatory training sessions and meetings Perform other duties as assigned Your Qualifications Include: Bachelor's degree in hospitality management, Business Administration, or relevant work experience required Minimum of six (6) years of progressive experience in hotel management, with at least four (4) years in a leadership role Experience of hotel management software and systems, preferred Opera System Master's degree in hospitality management preferred Knowledge of strategic planning and executing operation improvements preferred Knowledge of budgeting, forecasting, and financial analysis in a hotel setting Ability to stand for long periods of time required Ability to work weekends, evening, holidays as necessary/required Knowledge of budgeting, forecasting, and financial analysis in a hotel setting Ability to stand for long periods of time required Who You’ll Supervise: Front Office Team Guest Services Team Housekeeping Team Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Director of Rooms.

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