Job Summary The Software Engineer - ServiceNow ITSM is responsible for developing, configuring, and supporting ServiceNow IT Service Management (ITSM) solutions. This role focuses on delivering and maintaining Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and CMDB capabilities while partnering with business and technical teams to enhance service delivery and operational efficiency. Key Responsibilities · Configure, develop, and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB. · Develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and Script Includes. · Support Service Catalog and Employee Center enhancements. · Troubleshoot platform issues and provide application support. · Participate in platform upgrades, testing, deployments, and release activities. · Collaborate with stakeholders to gather requirements and deliver scalable solutions. · Support service management process improvements and automation initiatives. · Maintain platform documentation and technical specifications. Required Qualifications · 3+ years of ServiceNow development or administration experience. · Experience supporting ITSM modules and service management processes. · Strong JavaScript and ServiceNow platform development skills. · Experience with Flow Designer, Service Catalog, and platform configuration. · Strong analytical and problem-solving skills. Preferred Qualifications · ServiceNow CSA certification. · ITIL Foundation certification. · Experience with Employee Center and Knowledge Management. · Experience working in Agile development environments. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity. What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. “Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666

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