Job Summary Responsible for the design, development, implementation, and integration of new or existing applications, systems, programs, or software including documentation, testing and collaborating with business users to understand requirements and translating into technical solutions.
Analyze customer needs and design technical solutions to meet business and technical requirements. Job Description MAJOR RESPONSIBILITIES System Development and Administration: • Develop and customize Ivanti Service Manager Neurons / ServiceNow platform solutions, design workflows, business rules, and automation processes. • Research, plan, design, document, develop, test and deploy high-quality software that meets business requirements. • Troubleshoot and support all deployed software, resolving issues and errors and improving performance and security as needed in a timely manner. • Using appropriate technology capabilities, designs, writes, tests, debugs and documents new and modified processes. • Evaluate application and program modifications to ensure solutions align with business and technical requirements. • Collaborate with end user and product owners to prototype, refine, test, and debug as needed. • Adhere to and enforce all company standards related to software development including security, performance and resiliency standards. • Contribute to and promote the continuous improvement of all software development practices. Engage in continuous improvement of one’s own skill set, both technical and non-technical. • Maintain an understanding of software development industry trends and best practices and promote their introduction to the company as applicable. • Consult with all software system stakeholders to provide any necessary technical expertise and analysis. • Develop a solid understanding of the company business domain and apply this understanding to all software development activities. • Comply with all company policies and procedures and governmental regulatory mandates. MINIMUM JOB REQUIREMENTS Education • Typically requires a bachelor’s degree in business or IT related field. Certification / Licensure: • ITIL certification (preferred) • Certification in Ivanti / ServiceNow (preferred). Work Experience • At least 5 years of experience in software development. • 3 years of relevant experience in Ivanti / ServiceNow development. Knowledge / Skills / Abilities • Strong knowledge of Ivanti Service Manager (ISM) / Ivanti Neurons for ITSM architecture, configuration, and administration. • Knowledge of software development life cycle protocols. • Excellent verbal and written communication. Able to articulate technical information in the language of the audience (business leaders vs technical personnel). • Ability to work independently as a self-starter, and within a team environment. About Medline India: Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024. We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges. About Medline Industries, LP: Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care. At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years. Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.

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