Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join us as a Manager Operations – And lead our medical information operations team, oversee the development and dissemination of accurate medical and drug information, ensure compliance with regulatory standards, and support effective communication with healthcare professionals and stakeholders. At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. What You’ll Do: May supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work. Oversee and/or complete development of client reports and procedural documents. Maintain thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoot program issues, monitor and ensure compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work. Act as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program. Oversee all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum. Act as a resource for front line staff for assistance with managing their scope of service. May function as the front-line healthcare professional agent to cover services including but not limited to answering medical/clinical inquiries (where applicable) and documenting contacts, adverse events and product complaints. Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approve courses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, requests for leave, and overtime. Oversee all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum. Act as a resource for front line staff for assistance with managing their scope of service. May function as the front-line healthcare professional agent to cover services including but not limited to answering medical/clinical inquiries (where applicable) and documenting contacts, adverse events and product complaints. Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approve courses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, requests for leave, and overtime. Education and Experience: Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry, with responsibilities involving counseling or providing medical information, including leadership experience (comparable to at least 1 year). Education may be substituted for some years of experience for advanced degrees such as Pharm.D., Ph.D., or MS. Proficiency in English and French is required. In some cases, an equivalent combination of appropriate education, training, and/or directly related experience will be considered sufficient to meet the requirements of the role. Required Knowledge, Skills, and Abilities: Strong leadership skills. Strong attention to detail and organizational skills. Effective verbal and written communication skills. Excellent problem-solving and analytical skills. Demonstrated time management and multitasking skills. Strong interpersonal and decision-making skills. Ability to coach and train staff. Excellent language skills must be demonstrated if the position requires languages other than English and French. Ability to work independently and collaboratively in a team environment, as needed. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Operations Manager Medical Information (French).

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