Hybrid: 2-3 days in office in Los Angeles
We are seeking an IT Support Assistant for a long-term contract opportunity. This position provides first-level technical assistance, user account support, ticket management, and routine IT operational support under the supervision of experienced technology professionals.
Responsibilities
- Provide telephone and email support, troubleshoot basic hardware and software issues, and escalate higher-priority problems according to established procedures.
- Log, route, update, document, and close support tickets.
- Assist with user account administration.
- Request secure file transfer (SFTP) accounts and transfer and verify files while protecting confidential information.
- Assist with installing, configuring, maintaining, and troubleshooting computers, printers, cabling, and related equipment.
- Perform routine systems testing and production tasks.
- Review and validate user manuals, procedures, and instructional materials.
- Support office printers and high-speed commercial printing equipment as needed.
- Complete recurring assignments within established deadlines and maintain accurate documentation and reporting.
- Coordinate with developers, managers, and other IT teams.
- Lift and move office supplies and equipment weighing up to 20 pounds.
Required Experience
- Two years of highly specialized clerical experience in an information systems environment, including desktop software use or installation and/or operation of high-speed commercial printers.
- At least one year of experience within the past five years in two or more of the following areas:
- User account administration.
- IT service desk or application support.
- Secure file transfer (SFTP).
Required Skills
- Strong customer service and telephone and email support skills.
- First-level technical troubleshooting and support triage.
- Accurate ticket management, documentation, and reporting.
- Sound judgment when handling private data and escalating issues.
- Strong organizational, problem-solving, and verbal and written communication skills.
- Ability to manage recurring, deadline-driven work and collaborate with multiple IT teams.
Education
High school diploma or equivalent.