Job Description What is the Opportunity? This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements. What will you do? Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships Ensure data accuracy, compliance, and regular updates, and resolve discrepancies Track, priorities, and resolve CMDB issues in ServiceNow Monitor SLAs and escalate complex issues for governance review Partner with governance and compliance teams to establish and enforce CMDB and data certification policies Ensure process changes are approved and communicated Design and manage workflows to validate CMDB accuracy Ensure timely attestations and drive reconciliation with enterprise Sources of Truth Maintain audit readiness with regular evidence and documentation Address compliance gaps, recommend corrective actions, and document recurring-issue fixes Train and mentor on configuration management and compliance requirements Communicate clearly with technical and non-technical stakeholders, and engage technology owners Regularly review and improve CM processes and ServiceNow workflows and controls Stay current on platform updates and industry trends What do you need to succeed? Must have: 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules) Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management Strong ITIL knowledge (Configuration, Incident, Change, Audit Management) Proven leadership capability with strong cross-functional collaboration skills Excellent analytical, problem-solving, and communication skills Nice-to-Have ITIL v4 Foundations certification Familiarity with regulatory standards and audit frameworks ServiceNow Discovery experience 2+ years supporting and monitoring audit controls and IT compliance procedures ITIL Intermediate certifications Prior ServiceNow CMDB management experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Opportunities to do challenging work Access to a variety of job opportunities across business and geographies #LI-POST #TECHPJ Job Skills Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-11-03 Application Deadline: 2026-11-25 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.

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