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Title: T-CPT-11717 IT Support Engineer Virtual Assistant
Independent Contractor – T-CPT-11717 IT Support Engineer Virtual Assistant/Technical VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A growing IT services company supporting small businesses is seeking a part-time IT Support Engineer Virtual Assistant to provide remote technical support, Microsoft 365 administration, network troubleshooting, and recurring IT maintenance.
The company recently acquired another Managed Service Provider (MSP), expanding its customer base, including businesses in the healthcare industry.
The ideal candidate will have hands-on IT support experience, familiarity with MSP environments, and experience using Remote Monitoring and Management (RMM) tools. The position requires someone who can independently troubleshoot routine technical issues while following established procedures and escalation protocols.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Technical Support & Troubleshooting
- Provide remote IT support to business clients
- Troubleshoot common hardware, software, connectivity, and system issues
- Respond to assigned technical support requests and service tickets
- Diagnose routine problems and implement approved solutions
- Document troubleshooting steps, resolutions, and outstanding issues
- Escalate complex technical problems to senior engineers when necessary
Microsoft 365 & Systems Administration
- Assist with Microsoft 365 user and account administration
- Support email, file access, permissions, and related administrative tasks
- Troubleshoot Microsoft 365 applications and user-access issues
- Assist with routine network and firewall administration
- Support basic network connectivity and configuration troubleshooting
Remote Monitoring & IT Maintenance
- Use RMM platforms to monitor and support client systems
- Respond to system alerts and identified technical issues
- Perform routine remote maintenance and troubleshooting tasks
- Follow established MSP monitoring and support procedures
- Maintain accurate system notes and technical documentation
Client Communication & Coordination
- Communicate professionally with clients regarding technical issues
- Provide updates on assigned support requests
- Coordinate with internal technicians and management when needed
- Maintain accurate records of completed and outstanding work
- Follow client-specific security, confidentiality, and access procedures
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Previous hands-on IT technical support experience required
- Experience using RMM software strongly preferred
- Microsoft 365 administration and troubleshooting experience required
- Network and firewall administration experience strongly preferred
- Previous MSP or outsourced IT support experience strongly preferred
- Experience providing remote technical support to business clients required
- Strong troubleshooting and problem-solving skills required
- Excellent written English and professional verbal communication required
- IT ticketing and technical documentation experience preferred
- Healthcare IT experience is a plus
IDEAL CANDIDATE PROFILE
- Technically capable and confident troubleshooting IT issues
- Comfortable supporting multiple business clients
- Familiar with MSP workflows and remote support environments
- Resourceful and able to solve routine problems independently
- Strong communicator with a customer-service mindset
- Organized and accurate with technical documentation
- Able to recognize when issues require escalation
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
- RMM Platforms
- Microsoft 365 / Microsoft Admin Center
- Network & Firewall Management Tools
- Remote Desktop / Remote Support Software
- IT Help Desk / Ticketing Systems
- Microsoft Teams / Business Communication Tools
Work Schedule
- Contracted Hours per Week: 20 Hours (Potential to increase based on performance)
- Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
- Daily Working Time: 8:00 AM–12:00 PM ET
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Technical VA
- REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
- Contracted Hours per Week: 20 hours/week (Potential to increase based on performance)
- Daily Working Time: 8:00 AM–12:00 PM ET
- Scheduled Working Days: Monday-Friday
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: Level A-C (Strong Written English and Professional Communication Required)
- REGION PREFERENCES: Any
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!