The Warehouse Lead coordinates daily warehouse activities to ensure efficient receiving, storage, order fulfillment, and shipping operations. This position provides hands-on direction to warehouse employees, monitors workflow and productivity, and supports inventory accuracy, safety, and operational standards. The role requires strong organizational and leadership skills, warehouse experience, and the ability to use technology and digital tools to improve efficiency and communication.
Key Responsibilities
Warehouse Operations & Coordination
- Coordinate daily receiving, unloading, storage, picking, packing, staging, and shipping activities.
- Assign tasks and monitor workflow to meet operational schedules and priorities.
- Verify that materials and orders are accurately handled, documented, and prepared for distribution.
- Coordinate equipment, staffing, and material needs with the Warehouse Manager.
- Monitor warehouse organization, storage practices, and efficient use of space.
- Identify operational delays or issues and communicate corrective recommendations.
Inventory Control & Accuracy
- Ensure inventory movements, locations, and transactions are accurately recorded in the Warehouse Management System (WMS).
- Support cycle counts, inventory audits, and reconciliation activities.
- Investigate and report shortages, damages, and inventory discrepancies.
- Coordinate with Inventory Auditors and other departments to resolve inventory issues.
- Ensure proper handling, storage, and protection of client-owned materials.
Team Leadership & Safety
- Provide daily work direction, guidance, and on-the-job training to warehouse employees.
- Monitor productivity, attendance, work quality, and adherence to established procedures.
- Communicate performance or staffing concerns to the Warehouse Manager.
- Reinforce company safety policies, equipment operating procedures, and PPE requirements.
- Conduct routine work-area and equipment checks and report hazards or unsafe conditions.
- Promote teamwork, accountability, and a clean, organized warehouse environment.
Technology, AI & Process Improvement
- Use WMS and other company systems to track inventory, orders, and warehouse activities.
- Use approved AI, automation, and digital tools to support workflow planning, reporting, inventory accuracy, and operational efficiency.
- Identify opportunities to streamline repetitive tasks and improve warehouse processes.
- Verify system and AI-generated information against operational records before taking action.
- Support implementation of updated SOPs, technology, and operational procedures.
Required Qualifications
- High school diploma or equivalent.
- 3+ years of warehouse, distribution, logistics, or related operations experience, including experience providing team leadership or work direction.
- Working knowledge of receiving, shipping, inventory control, order fulfillment, and material handling.
- Experience operating forklifts, pallet jacks, and other warehouse equipment, with required training or certification.
- Experience using WMS, inventory software, handheld scanners, and basic computer applications.
- Ability to coordinate employees, prioritize assignments, and meet operational deadlines.
- Strong communication, organizational, and problem-solving skills.
- Ability to maintain accurate records and follow established procedures.
- Ability to learn and effectively use AI, automation, and digital warehouse technologies.
Preferred Qualifications
- Experience in 3PL, distribution center, or commercial warehousing operations.
- Experience handling furniture, appliances, FF&E, or other client-owned materials.
- Experience with Extensiv WMS or similar warehouse management platforms.
- Experience training employees, monitoring productivity, or coordinating warehouse shifts.
- Knowledge of inventory auditing, warehouse KPIs, and process improvement practices.
- OSHA forklift training or other relevant warehouse safety certifications.
Work Environment & Schedule
This is a full-time, in-person position requiring 40 hours per week. Regular and reliable attendance is an essential requirement of the position.
Work is performed primarily in an active warehouse environment and may involve noise, moving equipment, dust, and varying temperatures. Additional hours, schedule adjustments, or travel between company warehouses and project locations may be required based on operational needs.
Physical Requirements
- Ability to stand and walk for extended periods throughout warehouse, storage, staging, and loading areas.
- Ability to frequently bend, stoop, kneel, reach, push, and pull while performing warehouse activities.
- Ability to lift, carry, or move materials weighing up to 50 pounds, with or without reasonable accommodation.
- Ability to safely operate authorized warehouse equipment and work around forklifts, trucks, and loading areas.
- Ability to perform duties in varying temperatures, noise levels, and warehouse conditions.
- Ability to wear required personal protective equipment (PPE).
Benefits
- 401(k)
- Health, dental, and vision insurance
- Paid time off
Equal Employment Opportunity
JCQ Services, Inc. is an Equal Opportunity Employer and considers qualified applicants without regard to any characteristic protected by applicable federal, state, or local law.
JCQ Services is a Drug-Free Workplace.
Additional Information
This job description summarizes the primary responsibilities and requirements of the position. Duties and assignments may change based on operational and business needs.