Order Processing: Create quotes for spares, accessories and service support Book spares (direct customer, to engineer, etc.) Minimum stock control – partnership with logistics PC Skills: Is proficient with Windows, MSOffice (intermediate excel is necessary) Sufficient IT knowledge to be able to use company’s management systems & CRM systems Focus Activity: Invoicing customer support interventions and contracts Monitor and Process all new CSE Parts Orders Ensure Parts Order dates align with Priority and update as necessary Coordinate shipments with local warehouse and/or supply center Clear Invoice Boomi Errors Enforce relevant SOPs with internal staff Follow Priority Matrix to ensure cases are correctly prioritized according to SLA Attempt Live Transfer for all emergency calls to technical team New vendor and supplier forms Monitor orderbook report and inform customer of any updates Send maintenance kits Receive customer system Shipping back to the supply centre Invoicing customer support interventions and contracts Autonomy: Independent professional Independent in problem solving, priority setting and optimizing solutions Communicate and collaborate effectively across multiple disciplines Complexity: Ability to make complex decisions with limited time and information Ability to lead improvement initiatives Communication: Need to provide high quality information to customers, CS team and supply chain Need to work with all stakeholders to achieve the desired result Soft Skills: Able to communicate plans effectvely and follow up information in pressure situations with customers Education, skills, and working experience: Bachelor's degree in Business Administration (or related areas) Strong analytical capabilities and organizing skills Achieves customer intimacy Intermidiate English language (verbal and written) - Spanish desirable Able to work with all BI and ERP tools Working knowledge of ERP systems Typically 2 years or more experience in similar function ction We provide market-leading, material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials. We support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction. We are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and R&D sites in North America, Europe and Asia. We are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical. We provide market-leading, material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials. We support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction. We are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and R&D sites in North America, Europe and Asia. We are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical.

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