Job description summary : The Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarks Job Description : Ensure the quality of resolution for all queries / requests received via calls and / or service request tool. Log and discuss employee feedback with supervisor in order to improve services experience and ensure high level of customer (employee) satisfaction Ensures the accuracy of the support / resolution provided by reviewing the support / resolution before it delivered Knowing how to measures the performance as individual Proactively improve proficiency and productivity and drives consistent work quality Having knowledge of HR function, processes and application to maximizes efficiencies and effectiveness of services Ensures that Helpdesk practice is always aligned to the mission / vision Performs additional duties assigned, as and when required, especially when relevant to the role or future skill development Job Requirements : Minimum Bachelor’s degree (S1) in any major with a minimum GPA of 3.00. Minimum 1–2 years of experience in Customer Service Good command of English, both written and spoken, for communication and work documentation. Strong analytical, detail-oriented, and accuracy skills. Good communication and coordination skills across teams/departments. Able to work independently and as part of a team, with initiative in improving work processes. "Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person" We are a leading, publicly-listed, global seed-to-shelf agribusiness committed to sustainable palm oil production. Our palm oil plantations cover more than 138,000 hectares (including smallholder farmers). Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value-added products such as cooking oil, margarine, and shortening. We own 46 mills and operate 8 downstream facilities that manage refining and kernel crushing operations, across Indonesia. Besides bulk and industrial oil, our refined products are also marketed under several brands well-loved consumer brands such as Filma and Kunci Mas. Today, these brands have been recognised for their high quality and command significant market share in their respective segments in Indonesia. Based in Jakarta, we were founded in 1962 and listed on the Indonesia Stock Exchange in 1992. A subsidiary of Golden Agri-Resources (GAR), we have Sinar Mas Oleochemical, SMART Research Institute (SMARTRI), and SMART Biotechnology Centre within our operations. Why join us? Palm oil and agriculture play a significant role in meeting the growing world population's demands for sustainable and innovative solutions to nutrition, energy and personal care products. As a leading global seed-to-shelf agribusiness, we want talents who are ready to overcome future challenges in this sector, and be part of sustainably feeding and fueling generations.

HR Helpdesk Officer.

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