We are seeking a detail-oriented, bilingual Dental Insurance & Patient Coordinator to support our client's Prosthodontic and Periodontal practice. The ideal candidate is fully fluent in English and Spanish, brings dedicated hands-on experience with dental insurance verifications and benefit preauthorizations, and excels at handling patient scheduling and phone outreach using Open Dental and Weave.
Key Responsibilities:
- Insurance Verification: Verify patient eligibility, deductibles, annual maximums, waiting periods, and frequency limits directly with carriers; support preauthorizations/predeterminations and document results accurately.
- Patient Communication: Manage inbound and outbound phone calls in both English and Spanish; follow office scripts to schedule new patients, confirm appointments, and fill schedule gaps from cancellations and no-shows.
- Administrative Support: Maintain up-to-date patient demographics and insurance data in Open Dental, manage appointment calendars, and utilize Weave for patient outreach.
Requirements
Bilingual: Full fluency in English and Spanish (verbal and written) required.
Dental Insurance Experience: Hands-on experience with dental-specific insurance verifications, benefits documentation, and preauthorizations (general medical verification experience does not qualify).
Dental Scheduling: Proven background in dental appointment scheduling, front-office workflows, and schedule optimization.
Software: Prior experience using Open Dental and Weave is strongly preferred.
Specialty Background: Prior experience in a prosthodontic, periodontal, or high-volume specialist dental practice is preferred.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skill set and experience. The schedule is Monday-Thursday 7:00am-4:00pm; Friday 7:00am-12:00pm PST.