How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Various (United States of America) Job Summary: Overall responsibility for ensuring a smooth patient flow in all daily front office operations, which may include: obtaining correct registration information, optimizing front office collections, scheduling appointments accurately and timely, managing medical records and referrals, and appropriate staffing for department. Acts as the liaison, communicating between management and the office staff. Core Responsibilities and Essential Functions: Cross-training and providing coverage for all front office positions when short-staffed, or as needed Training and/or coordinating training for new employees in the Front Office Overseeing daily front office functions by support staff; ensuring patient calls, appointments, and interactions with front office staff are handled timely and professionally Reviewing and communicating to management on patient flow issues and providing recommendations on how to improve performance Handling patient and staff inquiries about insurances, account status, and general patient counseling, and any customer complaints Communicating directly and regularly with front office staff on all issues, including direction from management and providers. Communicating with the billing staff, front office staff, and management on missed information or errors which may slow down the collection process, balances that need assistance in collecting or patient questions Tracking and reviewing front office collections monthly Assisting with interviewing recruitment candidates and the hiring process Overall responsibility for superior front office performance by the Front Office Learning the skills required to be a supervisor, job shadowing other supervisors and managers Providing outstanding customer service to internal and external customers Other duties as assigned by management Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct. Required Minimum Education: High School Diploma / GED General Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. Additional License(s) and Certification(s): Required Minimum Experience: Minimum 3 years clerical experience in a physician practice. Preferred Required Minimum Skills: Computer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude (see WellStar's "Standards of Gold"). Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care. Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery. OUR MISSION: To enhance the health and well-being of every person we serve. OUR VISION: Deliver world-class healthcare to every person, every time. OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.

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4 Nov, 2026

Wellstar

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