Implement and maintain the quality system at the SGS Randfontein Facility (Geochem and Affiliates) to ensure full compliance with ISO 17025:2005, SGS SA high-level procedures, and SGS Global requirements.
SPECIFIC RESPONSIBILITIES
- Operate to the highest standard of ethics as directed by the SGS integrity policy.
- Participate in strategic planning relating to the quality function in all sections within the facility.
- Fulfill the role of Quality Manager as per ISO17025.
- Maintain documentation and standard operating procedures required to comply with laboratory ISO accreditation.
- Facilitate and monitor the method validation process under the testing scope.
- Review quality control data for trends and biases. Raise IRs for non-conforming data.
- Determine control limits for standard reference materials and update the LIMS system.
- Facilitate external audits, follow up, and resolve external audit action items.
- Review PT results and raise IR’s for non-conforming data.
- Evaluate, review, and monitor re-assays within the facility.
- Coordinate the database for re-assay billing.
- Manage document control for the laboratory.
- Ensure Management of Change is followed for any quality system changes.
- Coordinate and administer the quality improvement systems.
- Assist with the evaluation and root cause analysis for proficiency testing data.
- Investigate customer complaints and improvement requests with assistance from Section Managers.
- Provide planned quality-related training and awareness as required.
- Facilitate and plan all management reviews.
- Comply with health, safety, and environmental acts, regulations, and requirements.
- Work with a safety-conscious attitude and demonstrate good and safe work habits.
- Actively participate in the Laboratory continuous improvement program (WCS).
- Apply the Check status process and use the Stop Work Authority whenever the control of risks is not clearly established and understood.
- Adhere to all quality and safety requirements of the SGS management system.
- Perform any other reasonable tasks as assigned by the direct line manager.
- Responsible for training on new methods and/or procedures.
- Responsible for all deadlines relating to the quality system. (IR’s, Audit NCs, and Customer Complaints).
Education
- BSc, BTech, or National Diploma in Analytical Chemistry or Science and/or proven years of laboratory knowledge, skills, and experience sufficient to be recognized as a qualification through Recognition of Prior Learning
- ISO or College Quality Assurance Program Diploma
- Grade 12 / Matric or N3 with Mathematics and Science as subjects
Experience
- 8 years' work experience in a testing environment
- 5 years of management system experience (ISO 9000, 17025, or other)
- Advanced Microsoft software experience
- Document and report writing experience.
- Statistical Quality Control knowledge
COMPLIANCE & AUTHORITY
- Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and take action to address the hazard.
- Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
- Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified, or when nonconformity is identified.