Imagine yourself… · Doing meaningful work that makes an everyday impact on the world around you. · Growing your expertise and expanding your skillset with every project. · Owning your ambition and fueling your career growth. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us We offer: · Professional onboarding and training options · Powerful team looking forward to working with you · Career coaching and development opportunities · Health benefits · 401(k) Reporting to the Supervisor, Customer Service, the Customer Service Representative is responsible for providing accurate, timely, and professional transactional support to customers by executing standard order management, quoting, invoicing, and customer communication activities. This position is part of the Hach - Sales Support & Administration - located in Loveland, CO and will be onsite. In this role, a typical day will look like: Order Entry — Accurately process standard customer orders using established order management systems, and standard work. - Account Creation — Set up and maintain accurate customer account information. -Entered Status Management — Monitor and advance orders through the workflow. -Order Status Updates — Provide timely order and shipping information to customers and teams utilizing the internal tracking systems. -Invoice Reprints — Fulfill customer requests for invoice copies. - Phone Support — Handle inbound calls, resolve issues, and document interactions. - Hot Order Requests — Submit and track urgent or escalated orders per VOC. - Lead Submittals — Assist with leads and opportunistic sales support activities within defined scope. -Other duties as assigned. The essential requirements of the job include: High School diploma required. Associate’s or Bachelor’s degree preferred. Ability to independently complete defined entry-level customer service tasks with accuracy and consistency Strong attention to detail and adherence to documented procedures Basic proficiency with order management, quoting, and customer communication systems Demonstrated computer proficiency required. Ability to adapt to a fast-paced contact center environment, with strong emphasis on multi-tasking while actively listening to customers. Utilizes resources and display strong ownership skills. Uses courteous & effective verbal and written communication skills. Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $20.00 - $23.00 USD per year. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Thank you for your interest. Please read our Applicant Data Privacy Notice carefully here.

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