City/State: Nyack, New York Department: Highland Multi Specialty Clinic Work Shift: Day Work Days: MON-FRI Scheduled Hours: Day Scheduled Daily Hours: Hours Vary Hours Per Pay Period: 40 Pay Rate/Range: n/a Job Summary Plans, organizes, controls and directs the operational activities of the medical practice. Provides supervision for all staff ensuring all company policies are being followed. Communicates effectively with patients, physicians, staff members and all other internal and external contacts. Requires proficient knowledge of Managed Care, Medicare and Medicaid guidelines, billing and coding expertise. Must promote and maintain the goals and objectives of the organization while representing the practice with a positive, professional attitude and appearance at all times. Essential Functions Maintains organization of the office consistent with the goals and requirements of the company. Coordinates the supervision of employees through delegation of appropriate responsibility and authority to qualified staff. Establishes minimum requirements consistent with and complementary to company policies and procedures for effective supervision of staff. Initiates all new hires, promotions, salary adjustments, disciplinary actions, terminations, and commendation for all personnel. Prepares paperwork required by Human Resources and maintains current employee information on all personnel. Assures that patient records are maintained and are in compliance with all local, state, federal and accreditation regulations. When applicable, implements, trains staff and maintains Electronic Health Record for practice. Streamlines all office procedures to better utilize personnel at highest capacity. Processes and forwards all invoices, status reports, volume reports, and various requested reports to the Director on a weekly basis. Maintains knowledge of all current local, state, federal and accreditation regulations. Communicates effectively with all internal and external customers, striving to reach solutions to problems and resolve issues that are most beneficial. Provides reports as requested by Director. Initiates staff meetings to ensure knowledge of all rules and regulations, facility problems and maintains open lines of communication. Attends all staff and in-service meetings. Assists and maintains all budget activities and requirements, providing fiscal statistics, as required by Director. Coordinates and maintains current knowledge of reimbursement requirements/regulations and assists in the initiation of changes to the charge system to maximize revenue in coordination with the Billing and Collections Company and/or on-site Billing personnel. Maintains and implements current knowledge of all managed care requirements in coordination with the Director of Managed Care. Monitors and implements all system needs and requirements in coordination with IT. Ensures the facility is clean and presentable at all times. Anticipates Director’s needs by gathering records, reports, correspondence or other specific information as needed. Composes correspondence and sends to appropriate individuals under the direction of the Director. Participates in professional development activities to keep current with health care trends and practices. Presents a professional manner and dress in representing the company to clients and staff. Possesses basic knowledge in all areas of Managed Care policies and procedures. Maintains amicable relationships with all providers to ensure excellent working environment. Coordinates all activities with Director to ensure compliance in all areas of Managed Care, Medicare and Medicaid. Provides phone support, as needed. Provides support to other personnel on an as needed basis. Coordinates office supply needs for purchase and ensures cost-effective pricing and monitoring. Ensures that a neat and orderly work area is maintained. Ensures all mail is processed daily. Highland Medical, P.C. Standards A. Organizational Demonstrates adherence to Highland Medical, P.C. standards including: Working Together Demonstrates the ability to work together with employees Demonstrates courtesy and respect in all customer interactions Demonstrates a positive spirit of service Empowerment Demonstrates use of self-directed communication and decision-making Demonstrates effective problem-solving skills Demonstrates accountability for own words and actions at all times Demonstrates ability to complete work responsibilities/projects in a thorough and timely manner Communication Demonstrates positive communication in all interactions Demonstrates professionalism and courtesy in all interactions Appearance Demonstrates personal pride in appearance Demonstrates compliance with dress code Demonstrates assistance in maintaining a clean, clutter-free environment Responsiveness Demonstrates ability to provide timely feedback/communication to patient, visitor, or co-worker Demonstrates effective problem-solving to point of resolution for customer Excellence in Service Demonstrates ability and desire to exceed customer (internal or external) expectations within job requirements Demonstrates positive outcomes in all aspects of job requirements Qualifications Bachelor Degree Preferred 1-3 years Work Experience in Practice Management Preferred Thorough understanding of managing staff and a medical office (Medium proficiency) Highland Medical, P.C. is an equal employment opportunity employer. Highland Medical, P.C. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. If you’re a skilled healthcare professional who values teamwork and excellence in patient care, then Highland Medical could be your perfect match. As part of the Highland Medical, we offer the quality of a premier academic medical center and the caring of a community hospital. We’re committed to the health and well-being of Rockland County’s residents and our team members, and offer flexible opportunities for per diem, part-time and full-time employment. Team members benefit from: Robust compensation package, including competitive pay, medical benefits, tuition reimbursement and more Outstanding professional staff The clinical excellence of the Montefiore Health System Opportunities for growth through training and continuing education Equal Opportunity Employment Zero tolerance policy for discrimination, harassment and abuse Fair employment practices, including equal treatment in hiring, promotion and compensation WE CARE code of conduct for all team members Just 35 miles from New York City, Rockland County offers friendly communities, natural beauty, outdoor pursuits, convenient shopping and easy access to New York City. While Rockland County has plenty to offer, both the mountains and the beach are within a few hours’ drive. Rockland is an area full of history and has a vibrant arts scene with museums, theaters, music venues, cultural events and festivals. Learn more about cultural events in Rockland County. With over 3,000 acres of parks, Rockland County is a Preserve America Community protecting open spaces and uncluttered skylines. The county offers trails, dog runs, historic landmarks, water activities, golf and horseback trails. Learn more about outdoor activities in Rockland County. One of the top dining areas in the Hudson Valley, Rockland County features award-winning chefs and a growing craft beverage scene. Shopping options range from independent boutiques in quaint downtowns to the Palisades Center mall, a four-level shopping experience. Learn more about dining and shopping in Rockland County. Safe, thriving communities with outstanding schools and healthcare make Rockland County ideal for both professionals and families. Whether you’re growing your family and looking for good schools and family-friendly neighborhoods or growing your career and looking for higher education opportunities close to home, Rockland County has what you need.

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