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Billing Analysis & NOC Specialist – (L1) Billing Analysis & NOC Specialist • Entry Level (1-3 years) • 24/7 Operations Role Overview We are seeking a detail-oriented Billing Analysis & Network Operations Center (NOC) L1 Specialist to join our operational team in Hyderabad. In this dual-function role, you will monitor network alarms, handle first-level technical troubleshooting, and conduct precise billing data audits to ensure accurate revenue assurance and seamless service delivery. Key Responsibilities NOC L1 Support & Monitoring: Monitor real-time network infrastructure, servers, and service performance via monitoring tools (e.g., SolarWinds, Nagios, Zabbix). Acknowledge, triage, and categorize incoming incidents and technical alerts. Perform initial L1 troubleshooting using standard operating procedures (SOPs). Escalate unresolved incidents to L2/L3 engineering teams with clear ticket documentation. Billing Analysis & Data Verification: Analyze Monthly Spend Reports, Invoices, and transactional billing data to identify discrepancies. Perform periodic reconciliation between network usage data and billing engine outputs. Track and resolve billing errors, account discrepancies, and unbilled traffic. Generate weekly and monthly revenue assurance and traffic distribution reports. Required Skills & Qualifications Networking Fundamentals: Strong grasp of OSI layers, TCP/IP suite, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting. Operating Systems: Basic command-line troubleshooting skills in Linux/Unix and Windows Server environments. Tool Proficiency: Familiarity with network diagnostic utilities (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems. Billing Data Knowledge: Foundational proficiency in auditing call records and validating monthly invoice accuracy. Communication: Clear verbal and written English communication for cross-functional collaboration and stakeholder notifications during outages. Shift Flexibility: Participate in 24/7 support with other teams across the globe. Some weekend work may be required. Education: Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma. Experience: 1–3 years in an L1 NOC, Technical Support, or Telecom Billing/Data Analyst role. Physical Demand & Work Environment Must have the ability to perform office-related tasks, which may include prolonged sitting or standing. Must have the ability to move from place to place within an office environment. Must be able to use a computer. Must have the ability to communicate effectively. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers. We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!
Astreya
Hyderabad