- Day to day customer satisfaction
- Ensures excellent standards of food including innovative menus, quality produce, sound provenance and presented with flair
- Leads and develops the team by building a motivated and capable team that works well together with purpose
- Effectively liaises with all bm caterers departments, providers and third-party suppliers
- Ensures effective financial management to agreed budgets/targets
- Manages each employee in line with company policies and procedures for recruitment, training, development, absence and compensation.
- Maintains accurate records confidentially and in line with Data Protection including DBS/security checks where appropriate
- Efficient and high standards of food production
- Support achievement of financial targets and controls
- Is a proactive, motivational team leader
- Complies with bm caterers and client policies and procedures
- Achieves and maintains records regarding legislative requirements for Employment, Immigration, Security, Financial records, H and Safety. and procedural health and safety targets.
- Offer inspiration and ideas for ongoing improvements
- Ensure the day to day management is monitored and all departments are assessed
- Liaise with Clients, managers and line manger to ensure consistence across group contacts
- Feedbacks, coaches, trains and performance manages where appropriate
- Hospitality Diploma/NVQ equivalent
- Food Safety L3
- Health & Safety L2
Other skills:
- Skills and knowledge especially for food innovation
- Committed to developing commercial skills
- Enthusiastic and motivating
- Helpful and flexible
- Good written, spoken and numeracy skills
- Committed to team and customer satisfaction
- Able to priorities and organize
- Hard working and reliable
- Capable & respected trainer and coach
- Confidential and discrete